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Forum Discussion

JoeBaby's avatar
JoeBaby
Explorer | Level 4
7 months ago

Dropbox Capture won't download on my Windows computer via the Microsoft Store

Dropbox Capture hangs while trying to   install
Dropbox Capture
Install
Setting up the apps
Windows
  • Jay's avatar
    Jay
    7 months ago

    Hi JoeBaby, thanks for the info, please could you contact the support team for them to investigate this further.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hey JoeBaby, hope you’re doing well!

 

Can you clarify the exact OS version of your computer? To use the Dropbox Capture app, you must be on Windows 10 64-bit or later; it isn’t supported on 32-bit systems.

 

If that’s not the issue, then I’d suggest checking your device for any pending system updates, rebooting your computer and attempting to install the Capture app again.

 

Let me know if that works.

  • JoeBaby's avatar
    JoeBaby
    Explorer | Level 4
    7 months ago

    I am using 64 bit. Thoughts?

     

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