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Forum Discussion
Dropbox became very slow and freezes after iOS 12 update
After the update to iOS 12 on my iPhone 7 Dropbox started to behave really bad. It freezes very often, minutes of charging time to just show me a portion of the files in the folder I’m working on. Already deleted the app-restarted the phone-reinstalled the app but nothing has changed. It’s impossible to use it via app. On the seme device I can use it via browser and it works perfectly as in the past.
Could you help me?
Could you help me?
Quick update on this: it appears that this primarily affects users with many (at least 25 or so) starred files. We have identified the cause and fixed the issue.
The fix will be in Dropbox for iOS v120, going out early next week (around Nov 6).
Thank you very much to those of you who wrote in and contributed by giving detailed descriptions of the issue, and extra thanks to those who sent in videos and crash logs.
This is my problem, too. Ever since I loaded iOS 12 on my iPad, the Dropbox app is not functioning right. It flocks up, kicks me out, files will not list or file icons don’t appear... it’s a mess.
- Walter
Dropbox Staff
Sorry to hear that tominmt - have you followed the intsructions I listed above?
If you did and still have issues with this, please send me a screenshot so I can have a visual of the problem as well.
Thanks!
App locks up. These files never loaded
- Hi Jay, by freezing I mean the usual ‘stops responding’ to any and all clicks. Not when it first boots up. Happens mostly when I click on ‘Search your files’ at the top of the Home page, also when trying to change my file order in Files from Name to Modified, for example.
Also it doesn’t finish uploading my photos (yes I stay on that page) and only about the last 40 or so show, all previous ones are blank.
And I’ve done all the suggested fixes. Quite frustrating.- Jay
- Same :((((
I experience the exact problem in Dropbox app. It seems to have started when iOS 12 was downloaded onto my iPad Mini 4.
- Walter
Hey there fellas!
I just wanted to update you and let you know our team is aware and still working on this, we'll get back to you as soon as we have more information.
Thanks again for flagging this with us in such a timely fashion - most appreciated.
Cheers!
So this has been a problem since I installed iOS 12. The app takes forever to load the files on my screen (IPad Pro). Desktop loading works fine. Before you ask, please note that I have uninstalled and reinstalled the app many times. I have logged out, cleared the cache, restarted my device, and logged in again many times over only to have the problem come back almost immediately. Looking at the other posts on this forum, it looks like it’s an issue with the app. The app is basically useless at this point and does not work. While I appreciate all the workarounds and the “push this to clear that so it helps” directions, I really shouldn’t have to do anything except open up the app and it works - especially as I am a subscribing customer. I have plenty of screenshots if needed but they basically just show “loading”. Any help would be greatly appreciated. Thank you.
- Jane
Hey EricMeisel, sorry to hear about any inconvenience this may have caused you; let me submit your report to a team specialist, who’ll look into the issue you’re facing in more depth. In order to further assist you on the matter, I’ve made sure to reach out to you on my end via email, in order to investigate this discrepancy a bit more closely.
Whenever you find some spare time, please check your inbox for my email & I’ll make sure to promptly follow-up with you asap. I hope that this is- even slightly- helpful to you & I’ll be awaiting your next reply on our email correspondence. Thanks in advance!
DavidZQuick update on this: it appears that this primarily affects users with many (at least 25 or so) starred files. We have identified the cause and fixed the issue.
The fix will be in Dropbox for iOS v120, going out early next week (around Nov 6).
Thank you very much to those of you who wrote in and contributed by giving detailed descriptions of the issue, and extra thanks to those who sent in videos and crash logs.
- Walter
Hey there Marcocap - sorry to hear that!
Could you please try to clear the cache on your app and then sign out and back into your Dropbox account? To do this:
1. Navigate to the “Personal” tab
2. Tap the gear icon :gear: in the upper-left corner of the screen
3. Select “Clear Cache”Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
If that does not improve the app's functionality, please log a ticket with our team so we can have a look into this internally with all of our tools available. Alternatively, I could reach out to you via email to the address you use for your forum's profile.
In either case, please keep me posted.
- I’ve had all the issues since the iOS update and none of the solutions suggested here have helped. Has Dropbox been tested with the latest update?
- Walter
Hey there Jonreid - sorry to hear that.
If you have already updated our app's version (it's 116.2 for iOS users) while also making sure you've logged out and in again after clearing your app's cache, I would suggest that you logged a ticket with our support team so we can look into this internally with all of our tools available.
In any case, let me know how it goes and happy Monday!
- I tried (I had to try 3 times because it was stacking both in the cache clearing and the logout process) and now it seems to work properly.
I’ll test it in the next days and I’ll come back to this post if something bad happens again!
Thank you for your super fast support!
MarcoI cleared the cache and it helped...for about 2 days. Dropbox since iOS 12 locks up, kicks me out of the app. Photos take forever to appear...if they ever do at all. What is going on?
I'm having the same problem. I'm using DB ver 116.2. iOS ver 12.0.1 on an iphone 8 plus. I tried clearing the cache per Walter's suggestion, but the always freezes up after pushing that button.
I am having this problem too, especially since the 12.0.1 update last week. Yes I've cleared my cache, thanks.
- Walter
Hey folks ( Marcocap, aarondeee & Clare H.2) - thanks so much for your reports!
I have reached out to you all to the email addresses you use for your forum's profiles so we can take a more in-depth look into this internally with all of our tools available.
Check your inbox for my message and we'll take it from there.
Thanks again and have a good day!
