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Forum Discussion

wjquigs's avatar
wjquigs
Helpful | Level 5
6 months ago

Dropbox app won't start after removing File Provider

I broke Dropbox. The file provider on my Macbook (12.7.4 Monterey) was consuming all the CPU and the laptop was extremely hot. So I followed Internet instructions to remove Dropbox and iCloud from ...
Desktop
Error Messages
Mac
  • wjquigs's avatar
    wjquigs
    6 months ago

    I did have another copy in ~/Library/Application Support/Dropbox

    I deleted it but that didn't fix the problem. Then I did "rm -rf ~/.dropbox" and reinstalled and now I have my Dropbox back!

    Thank you for your help!

    William

     

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Welcome to our Community, wjquigs. 

 

Have you restarted the Dropbox app after the error appeared? If not, please quit the app with these steps and then relaunch it from your Finder > Applications folder. 

 

Let me know if that helps at all.

  • wjquigs's avatar
    wjquigs
    Helpful | Level 5
    6 months ago

    I can't actually restart it because it won't start. When I start it from Finder->Applications, I get the Starting... window, then the error message, then Dropbox exits.

    • wjquigs's avatar
      wjquigs
      Helpful | Level 5
      6 months ago

      I also uninstalled, rebooted, and reinstalled the app, but apparently that didn't reconnect to the file provider.

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey wjquigs - could you click on the hyperlink shown in your error message and forward us the whole error log?

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