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Forum Discussion

FritzTheBox's avatar
FritzTheBox
Explorer | Level 3
10 months ago

Dropbox App Windows 10: Authorizing App fails repeatedly but log in to Dropbox using browser works

Yesterday, I set up a new Windows computer and migrated Dropbox, which I already used on other machines, one of it on the same network. I logged out on the old machine (because Dropbox Basic allows o...
desktop
Dropbox Basic
Install
Setting up the apps
Windows
  • Megan's avatar
    Megan
    10 months ago

    In this case, and since clearing the browser's cache didn't work, can I send you an email, in order for us to have a closer look into this FritzTheBox?

FritzTheBox's avatar
FritzTheBox
Explorer | Level 3
Hey Megan, thank you for your ideas. My browser‘s cache is cleared each time I close Firefox. The hosts file is inconspicuous. I testet it on five independent machines with the same result. Instead, the analysis of uptrends.de shows what is really going wrong if testing on a IPv4 network. This corresponds with my results of the tracert call. I think, Dropbox‘s network specialists have to keep busy with it.
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
10 months ago

In this case, and since clearing the browser's cache didn't work, can I send you an email, in order for us to have a closer look into this FritzTheBox?

  • FritzTheBox's avatar
    FritzTheBox
    Explorer | Level 3
    10 months ago

    Today, accessing dropbox.com from Berlin was successful.

    Even a call of "tracert" shows a success now:

     

    Routenverfolgung zu dropbox.com [162.125.248.18]
    über maximal 30 Hops:

    1 <1 ms <1 ms <1 ms OPNsense.localdomain [xx.xx.xx.xxx]
    2 <1 ms <1 ms <1 ms gigabitethernet4-lo0-ber-ic-000332.ia.colt.net [195.68.11.26]
    3 1 ms 1 ms 1 ms h-62.96.36.150.host.de.colt.net [62.96.36.150]
    4 6 ms 3 ms <1 ms 212.74.70.25
    5 27 ms 1 ms <1 ms dropbox-v4.bcix.de [193.178.185.125]
    6 1 ms 1 ms 1 ms 185.45.11.25
    7 <1 ms <1 ms <1 ms 162.125.248.18

    Ablaufverfolgung beendet.

     

    IMHO it was a networking problem situated in the Berlin/Hamburg region I think. Now solved after 5 days.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Thanks for keeping us updated, FritzTheBox.

     

    If the issue does return, please let us know.

     

    Have a great day!

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