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Forum Discussion
magnumuk
2 years agoExplorer | Level 3
Dropbox app. will not connect to internet.
Hi,
I upgraded my iMac to OSX 11.7.2 (Big Sur) a while ago, and since then I have been unable to log in to my account in the Dropbox app. My Dropbox app, is v163.4.5456. On Mac OSX (High Sierra) the app worked just fine.
I have done an advanced reinstallation of Dropbox, following your instructions, but to no avail.
I CAN log in OK if I go to dropbox.com in my browser, but the desktop app just shows continually "Connection".
I have tried the “Help” centre, and came up with a few suggestions, regarding Proxies etc. I have no Proxy boxes ticked. Likewise, I have tried turning off my Antivirus (Bitdefender), I cannot think of anything else.
I did notice a comment from "River". Community Moderator @ Dropbox, suggesting I perform a traceroute on Mac OSX, This I have done, and posting the result here if it is any help.
A fix for this would be most welcome...... David
Thank you
Dr. David Wilson
- WalterDropbox Staff
- magnumukExplorer | Level 3
Hi Walter.
Thank you for your reply.
I have tried re-installing from the link you supplied, same result, I just get the message "No Internet Connection". And the blue connecting bars never cease.
I have perfect internet on every other app, only Dropbox cannot connect.To get me away temporarily, I have installed "Mega", that works just fine, but I would rather my Dropbox
Regards
David.
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