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magnumuk's avatar
magnumuk
Explorer | Level 3
2 years ago

Dropbox app. will not connect to internet.

Hi,

I upgraded my iMac to OSX 11.7.2 (Big Sur) a while ago, and since then I have been unable to log in to my account in the Dropbox app.  My Dropbox app, is v163.4.5456.  On Mac OSX (High Sierra) the app worked just fine.

 

I have done an advanced reinstallation of Dropbox, following your instructions, but to no avail.  

I CAN log in OK if I go to dropbox.com in my browser, but the desktop app just shows continually "Connection".

I have tried the “Help” centre, and came up with a few suggestions, regarding Proxies etc. I have no Proxy boxes ticked.  Likewise, I have tried turning off my Antivirus (Bitdefender), I cannot think of anything else.

 

I did notice a comment from "River".  Community Moderator @ Dropbox, suggesting I perform a traceroute on Mac OSX, This I have done, and posting the result here if it is any help.

A fix for this would be most welcome...... David

 

 

Thank you 

Dr. David Wilson

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey magnumuk, sorry to hear you're having issues with this.

     

    Could you please send a screenshot of the app's exact status as shown in your menu bar?

     

    Have you tried the offline installer from this page by the way?

     

    Keep me posted!

    • magnumuk's avatar
      magnumuk
      Explorer | Level 3

      Hi Walter.

      Thank you for your reply.

      I have tried re-installing from the link you supplied, same result, I just get the message "No Internet Connection". And the blue connecting bars never cease.
      I have perfect internet on every other app, only Dropbox cannot connect.

      To get me away temporarily, I have installed "Mega", that works just fine, but I would rather my Dropbox

      Regards

      David.

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey magnumuk, thanks for the additional info and the screenshots. 

         

        Can we send you an email, so we can look further into this internally?

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