Dropbox app on Window 11 unable to connect to Internet, does not retain autostart or proxy setting
I just downloaded and installed the Dropbox app to my Win 11 Pro system, but it is unable to connect to the Internet. I saw that some people were able to resolve this issue by turning off their prox...
You've mentioned using this on different machines. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
Are the different networks all using the same ISP by any chance?
No proxies or VPN. We do have a firewall, so I used (with permission) our neighbor's wifi for a test to eliminate our firewall as a factor, but had exactly the same experience on the neighbor's wifi. We do share the same ISP--Cox Business, but they're a major provider, so I don't think they have some odd, obscure restriction that would block Dropbox. We do of course have a router and security software, but I manage it and we do not block based on domain name. I did temporarily drop all restrictions on my firewall, but that made no difference. And, as I said, I tried a completely different network. I have looked at that extremely long list of Dropbox domain names, and several of them do not even resolve to an IP address, no matter what device or network I use, including my cell phone using Verizon's data network, so I find the list to be frustrating and really not very helpful.
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I saw that some people were able to resolve this issue by turning off their prox...","body@stringLength":"1107","rawBody":"
I just downloaded and installed the Dropbox app to my Win 11 Pro system, but it is unable to connect to the Internet. I saw that some people were able to resolve this issue by turning off their proxy settings, so I tried that, quit the app, and restarted it, but the setting change I made does not stick. The app reverts to \"auto-detect\" every time I restart it. Incidentally, I also unchecked the box for autostarting with the computer, but that box also reverts to its default checked state ever time I quit the app and restart it. (The setting changes are retained until I tell the app to quit--I checked that.) Proxy is off in my OS settings, and automatically detect proxies is also off in my OS settings. I have also tested the app on different wifi networks, some without firewall blocking, the native firewall is off on the computers I've used, and I have tested the app on systems with different antivirus apps, but I get the same result on every installation, every computer, every network, so I don't think it's a problem with firewall or wifi settings.
","kudosSumWeight":0,"postTime":"2024-06-05T13:51:22.954-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Install","text":"Install","time":"2022-07-26T01:01:11.078-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Setting up the apps","text":"Setting up the apps","time":"2019-05-29T04:29:42.050-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:Windows","text":"Windows","time":"2022-02-07T09:39:13.851-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:775559_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1925},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"
I just downloaded and installed the Dropbox app to my Win 11 Pro system, but it is unable to connect to the Internet. I saw that some people were able to resolve this issue by turning off their proxy settings, so I tried that, quit the app, and restarted it, but the setting change I made does not stick. The app reverts to \"auto-detect\" every time I restart it. Incidentally, I also unchecked the box for autostarting with the computer, but that box also reverts to its default checked state ever time I quit the app and restart it. (The setting changes are retained until I tell the app to quit--I checked that.) Proxy is off in my OS settings, and automatically detect proxies is also off in my OS settings. I have also tested the app on different wifi networks, some without firewall blocking, the native firewall is off on the computers I've used, and I have tested the app on systems with different antivirus apps, but I get the same result on every installation, every computer, every network, so I don't think it's a problem with firewall or wifi settings.
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Hi DBVWarchitects, thanks for bringing this to our attention.
\n
\n
Could you attach a screenshot showing what you're currently experiencing on your device?
\n
\n
Were the other machines you tried also on Windows 11?
\n
\n
This will help me to assist further!
","body@stringLength":"619","rawBody":"
Hi , thanks for bringing this to our attention.
\n
\n
Could you attach a screenshot showing what you're currently experiencing on your device?
\n
\n
Were the other machines you tried also on Windows 11?
\n
\n
This will help me to assist further!
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retain autostart or proxy setting","moderationData":{"__ref":"ModerationData:moderation_data:775684"},"body":"
This is what the app shows. There's not much to see--the app is not finding whatever it needs on the Internet.
I have tried this with both Windows 10 and Windows 11 systems--exactly the same results with all tests.
This is what the app shows. There's not much to see--the app is not finding whatever it needs on the Internet.
I have tried this with both Windows 10 and Windows 11 systems--exactly the same results with all tests.
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You've mentioned using this on different machines. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
\n
\n
Are the different networks all using the same ISP by any chance?
You've mentioned using this on different machines. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
\n
\n
Are the different networks all using the same ISP by any chance?
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No proxies or VPN. We do have a firewall, so I used (with permission) our neighbor's wifi for a test to eliminate our firewall as a factor, but had exactly the same experience on the neighbor's wifi. We do share the same ISP--Cox Business, but they're a major provider, so I don't think they have some odd, obscure restriction that would block Dropbox. We do of course have a router and security software, but I manage it and we do not block based on domain name. I did temporarily drop all restrictions on my firewall, but that made no difference. And, as I said, I tried a completely different network. I have looked at that extremely long list of Dropbox domain names, and several of them do not even resolve to an IP address, no matter what device or network I use, including my cell phone using Verizon's data network, so I find the list to be frustrating and really not very helpful.
No proxies or VPN. We do have a firewall, so I used (with permission) our neighbor's wifi for a test to eliminate our firewall as a factor, but had exactly the same experience on the neighbor's wifi. We do share the same ISP--Cox Business, but they're a major provider, so I don't think they have some odd, obscure restriction that would block Dropbox. We do of course have a router and security software, but I manage it and we do not block based on domain name. I did temporarily drop all restrictions on my firewall, but that made no difference. And, as I said, I tried a completely different network. I have looked at that extremely long list of Dropbox domain names, and several of them do not even resolve to an IP address, no matter what device or network I use, including my cell phone using Verizon's data network, so I find the list to be frustrating and really not very helpful.
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Dropbox Staff
