You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

msalem29's avatar
msalem29
Helpful | Level 5
7 years ago

Dropbox app on Mac not responding

I am on Mac High Sierra 10.13.3, upgraded last week. Post the upgrade, Dropbox refuses to Sync. Been using Dropbox on this Mac for the last 5 yrs but never had this problem. Even the Dropbox icon h...
Desktop
Setting up the apps
Sync
  • msalem29's avatar
    msalem29
    7 years ago

    OK...update

    In addition to Dropbox not syncing, i had also lost ability to copy/paste as well. So while trying to search a fix for that problem, it seemed to have fixed by Dropbox issue as well.

    All I had to do was type "sudo update_dyld_shared_cache" through Terminal. 

    And restart.

    Everything works fine now. Don't ask me how it happened.  

    Cheers.

JoeyRox's avatar
JoeyRox
New member | Level 2
7 years ago

When i upgraded my OS a while back i had to re-sync my dropbox, i went to the dropbox icon in the menu bar of the OS, then clicked the cog for settings, then preferences, then account, then unlink, then i closed out of dropbox then re-installed the installer, installed the dropbox app, signed in, then went to the icon at the top menu bar, then to preferences again, and then to sync, and re-selected the folders i wanted to sync and everything came back! 

  • msalem29's avatar
    msalem29
    Helpful | Level 5
    7 years ago

    Unfortunately, even the Dropbox icon on my taskbar has vanished. Except the Dropbox folder on Finder where all my files still reside (thankfully!), there is no sign of life from Dropbox on my machine.

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
       
      Hey msalem29, thanks for posting on the Dropbox Community on this syncing issue, let me send over some steps below & we’ll take it from there, based on the results you’ll get! 
       
      As an initial point of reference, can you have a look at your Activity Monitor & see if Dropbox is actively running? Following, I’d suggest checking on the files within the Dropbox folder & see if there are any icons indicating syncing :arrows_counterclockwise:/ :white_check_mark:.
       
      Based on your description, it seems as if something is blocking the updater in the background, hence the app isn’t automatically loading the latest version. If you can’t run the installer (your Antivirus or some security software is creating a conflict, that’s preventing the installation from being carried perhaps?), could you disable all other programs & give our offline installer a try? 
       
       
      Additionally, I’d like to ask you whether you’re using an application called “Boxifier”. If you do, please let me know in your reply, since it may be the cause of the issue.
       
      Keep me updated on the results here & I’ll do my best to follow-up with you. Thanks & I’ll be awaiting your next message!  
      • Thunderbird's avatar
        Thunderbird
        New member | Level 2
        7 years ago

        My attempts to get the desktop application for DropBox to run on my MacBook Pro 15 (2017) running High Sierra keep failing. I've downloaded the app man times and tried the solution in this thread. Everything goes fine until I try to run the application. Nothing happens. I've been deleting files to save room on my desktop. I cut down the selective sync to just a few folders to give me more room on my hard drive. I was given an error message that I was attempting to delete too many files and I need to use the desktop application.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!