You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

stellan0r's avatar
stellan0r
Explorer | Level 4
8 months ago

Dropbox App not starting on Win 10 after v197.4.7629 win icons update - permissions error?

Hi, my Dropbox app stopped working today after booting my X1 (Win 10 with latest updates) and updating the Dropbox app manually because it asked to get updated to show me the new symbols in the Win 1...
desktop
dropbox business
Error Messages
Windows
  • PeterTang's avatar
    PeterTang
    8 months ago

    Hey @stellan0r

    We are investigating into this issue, can you try uninstall dropbox and reinstall it again? If the same prompted update shows up again, you can skip for now, let us know if issue still persists.

PeterTang's avatar
PeterTang
Icon for Dropbox Engineer rankDropbox Engineer

Hey @stellan0r

We are investigating into this issue, can you try uninstall dropbox and reinstall it again? If the same prompted update shows up again, you can skip for now, let us know if issue still persists.

stellan0r's avatar
stellan0r
Explorer | Level 4
8 months ago
Uninstalling and reinstalling without accepting those Windows 10 icon changes (red marker on the Dropbox symbol) did fix it, thank you!

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