You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

stellan0r's avatar
stellan0r
Explorer | Level 4
8 months ago

Dropbox App not starting on Win 10 after v197.4.7629 win icons update - permissions error?

Hi, my Dropbox app stopped working today after booting my X1 (Win 10 with latest updates) and updating the Dropbox app manually because it asked to get updated to show me the new symbols in the Win 1...
desktop
dropbox business
Error Messages
Windows
  • PeterTang's avatar
    PeterTang
    8 months ago

    Hey @stellan0r

    We are investigating into this issue, can you try uninstall dropbox and reinstall it again? If the same prompted update shows up again, you can skip for now, let us know if issue still persists.

PeterTang's avatar
PeterTang
Icon for Dropbox Engineer rankDropbox Engineer

Hey @stellan0r

We are investigating into this issue, can you try uninstall dropbox and reinstall it again? If the same prompted update shows up again, you can skip for now, let us know if issue still persists.

stellan0r's avatar
stellan0r
Explorer | Level 4
8 months ago
Hi @PeterTang
I will try!
Btw. after booting my X1 this morning the Dropbox app was updated to 198.3.7576, unfortunately the same error occurs.
Will uninstall now.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!