You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

RonNL60's avatar
RonNL60
New member | Level 1
2 months ago

Desktop app: no internet connection/ can't connect on Windows device.

I became aware that my Dropbox app stopped synchronizing two days ago. After trying several things I did an advanced de-install. Then installing again with the 'offline installer'. The normal one d...
desktop
Setting up the apps
Windows
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey RonNL60, welcome to our Community! 

Just to check, can you access the normal site in your browser?

Also, I know you mentioned your firewall, but are you certain that you don't have any proxy, VPN, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

This will help me to assist further!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!