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Forum Discussion
Couldn't Start Dropbox - macOS Monterey
After installing the new macOS Monterey I am getting the below error
Couldn't start Dropbox
This is usually because of a permissions error. Storing your home folder on a network share can also c...
Hi everyone, with the macOS Monterey update (macOS 12.0 and above), some stricter permissions have been enforced by Apple which have probably led to the issue you are experiencing.
The following steps should help to resolve this behavior:
- Click on the Apple icon in the top left hand corner of your screen
- Select "System Preferences..."
- Then "Security & Privacy"
- Select the Privacy tab
- Select "Full Disk Access"
- Under Dropbox, ensure that all the folders are checked. (To make changes, you will need to click on the lock icon, and enter your macOS password)
- Repeat these steps under 'Files and Folders' and 'Accessibility'
- Once you've completed this, please attempt to restart the Dropbox desktop app
If need be, a reboot of the Mac itself would also help.
Hannah
Dropbox Staff
Dropbox Staff
Hi Guys and girls.
I have tried all the solutions above but it still will not work.
below is a copy of my error message.
bn.BUILD_KEY: Dropbox
bn.VERSION: 135.4.4221
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: cd1495f3-f0ec-507f-976b-e879037c3b42
pid: 1016
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='turners', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Fraser & Angela Turner', pw_dir='/Users/turners', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='turners', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Fraser & Angela Turner', pw_dir='/Users/turners', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'turners', '_adsklic'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'turners', '_adsklic'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/turners'
appdata: '/Users/turners/.dropbox/instance1'
real_path='/Users/turners/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/turners/Dropbox'
real_path='/Users/turners/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/kg/drwz206158l4t5flj6ql01d80000gn/T'
real_path='/private/var/folders/kg/drwz206158l4t5flj6ql01d80000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/authentication/register_host_helper.pyc", line 478, in _try_register_host
File "dropbox/client/authentication/register_host_helper.pyc", line 944, in handle_changed_host_secret
File "dropbox/sync_root/helpers.pyc", line 354, in destroy_root_from_config
AssertionError
Any help would be appreciated
Ok SO I had a different fix. I followed the instructions fro an advanced install. this included entering info in the terminal app on my Mac and then download a different app fro my Mac. The original one I was trying to use was from dropbox connect. the install was completely different and its working now.
https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall
