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Forum Discussion
Cant start dropbox on osx 12.6 have tried advance reinstall
Hi Everyone, And thanks in advance for your help - I am on a Apple M1 max, os 12.6.3 with dropbox plus plan and have not been able to start dropbox for a number of weeks now. Have tried various idea...
Walter
Dropbox Staff
Dropbox StaffHey there grrrrdrpbox - sorry to hear about this.
Since this persists after an advanced reinstall, I'd recommend getting in touch with our support team directly for further assistance with account and device specific information.
You can let us know your ticket ID as well so that we can look it up in our system too, if needed.
In any case, please keep us posted.
Hi Walter
Thanks for your message. umm silly question but I dont seem to be able to find a way to get directly in touch with support and have assumed that my plan does not allow this... ?
Cheers Mike
- Walter
What plan are you on at the moment grrrrdrpbox ?
You can see all of your support options on this page and find out more information in this Help Center article.
Hi Walter,
I'm on dropbox plus plan - does this allow me to raise a ticket?
Cheers
- Hannah
Hey grrrrdrpbox, all paid plans have access to our support, so you can absolutely reach out to our support team through the page that Walter linked in his previous reply.
I hope this helps!
