You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

axe's avatar
axe
Helpful | Level 5
2 years ago

Can't sign in to Dropbox app on Mac despite correct password

I am trying to connect to a Dropbox Team account on a MacBook Air running macOS Mojave. There is already a private Dropbox account which works correctly on the computer. When I try to sign in to the ...
dropbox business
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey sherryspies4, welcome to our Community! 

 

As a first step, can you clarify the OS you're using on your Macbook? How long has this been happening? 

 

Also, if I were you, I'd try uninstalling the app, and then re-installing it. Can you give this a go?

 

Let me know of any updates!

sherryspies4's avatar
sherryspies4
New member | Level 2
11 months ago

I uninstalled and reinstalled the app to no avail and I'm using Ventura 13.4.1 OS.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Is it possible that you have more than 3 devices linked to your personal account sherryspies4?

     

    Could you check here to see how many devices you have currently connected to your account?

  • axe's avatar
    axe
    Helpful | Level 5
    11 months ago

    We were never able to resolve the issue. Good luck sherryspies4!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!