Can't open the desktop app and getting an error when trying to uninstall
Hi Guys,
Been having troubles with getting dropbox open thats sent me down a rabbit hole four hours. I'm essentially experiencing the exact same issue the user in this forum is experiencing:
I'm seeing an event in EventViewer whenever the DbxSvc restarts:
Failed to connect to the driver: (-2147024894) The system cannot find the file specified. , retrying...
Uninstalling Dropbox will get to about 70% of the way before freezing indefinitely. Tried a manual uninstall using RevoUninstall which clears out all files and registry items, although I have to kill Explorer.exe and dllhost.exe before doing so as it keeps getting stuck on a DLL file.
Tried reinstalling, the installation will often say failed or get stuck so I have to go and manually clear new files again. Went to try and install via MS Store, which works fine, but doesn't
I can see in that last forum DropBox ended up speaking with the user directly, is anyone on dropboxes team able to tell me what the outcome was?
We’re excited to share that external drive support for Dropbox for macOS on File Provider is now available for testing as a beta feature. This is available to some users today and will be available to additional users on a rolling basis. In order to be eligible to test this feature, please follow the instructions in this Help Center article.
Keep in mind that participation in beta programs is subject to the certain terms and conditions. There are certain additional participation requirements:
This beta is only available to US-based users
You must be on macOS 15 beta
You must have an external drive that is APFS formatted and encrypted
Please let me know if you have any further questions!
Uninstalling Dropbox will get to about 70% of the way before freezing indefinitely. Tried a manual uninstall using RevoUninstall which clears out all files and registry items
After a manual uninstall, restart your computer and then try running through the remaining steps of an advanced reinstall, starting at step 4, making sure that all other items mentioned are removed as well.
Hi from me too, IBenGI! Out of curiosity, do you have any type of antivirus/firewall running on your computer at the moment?
If you do, can you please disable it temporarily, restart your device and try to install the Dropbox app again? Does it give you the same error after that?
Hi IBenGI and welcome to the Dropbox Community. I am glad to see you got your issue resolved. Thanks for coming back to let us know about this, it's people like you who keep this Community so vibrant. (I actually just posted an article the other day about installations, it may be worth sharing with others if they have a similar problem.)
By the way, I'm Theresa a Community Manager here at Dropbox HQ 👩💻. You might see me buzzing about the Community, I love to hear all about how our members use Dropbox on the daily 🙌.
If you are open to sharing your Dropbox story, please let me know.
T 😺 (Dropbox Community Manager)
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Hi Guys,
\n
Been having troubles with getting dropbox open thats sent me down a rabbit hole four hours. I'm essentially experiencing the exact same issue the user in this forum is experiencing:
I'm seeing an event in EventViewer whenever the DbxSvc restarts:
\n
Failed to connect to the driver: (-2147024894) The system cannot find the file specified. , retrying...
\n
Uninstalling Dropbox will get to about 70% of the way before freezing indefinitely. Tried a manual uninstall using RevoUninstall which clears out all files and registry items, although I have to kill Explorer.exe and dllhost.exe before doing so as it keeps getting stuck on a DLL file.
\n
Tried reinstalling, the installation will often say failed or get stuck so I have to go and manually clear new files again. Went to try and install via MS Store, which works fine, but doesn't
\n
I can see in that last forum DropBox ended up speaking with the user directly, is anyone on dropboxes team able to tell me what the outcome was?
\n
","body@stringLength":"1259","rawBody":"
Hi Guys,
\n
Been having troubles with getting dropbox open thats sent me down a rabbit hole four hours. I'm essentially experiencing the exact same issue the user in this forum is experiencing:
I'm seeing an event in EventViewer whenever the DbxSvc restarts:
\n
Failed to connect to the driver: (-2147024894) The system cannot find the file specified. , retrying...
\n
Uninstalling Dropbox will get to about 70% of the way before freezing indefinitely. Tried a manual uninstall using RevoUninstall which clears out all files and registry items, although I have to kill Explorer.exe and dllhost.exe before doing so as it keeps getting stuck on a DLL file.
\n
Tried reinstalling, the installation will often say failed or get stuck so I have to go and manually clear new files again. Went to try and install via MS Store, which works fine, but doesn't
\n
I can see in that last forum DropBox ended up speaking with the user directly, is anyone on dropboxes team able to tell me what the outcome was?
\n
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Can't open the desktop app and getting an error when trying to uninstall","moderationData":{"__ref":"ModerationData:moderation_data:825544"},"body":"
IBenGIwrote:\n
Uninstalling Dropbox will get to about 70% of the way before freezing indefinitely. Tried a manual uninstall using RevoUninstall which clears out all files and registry items
\n
\n
After a manual uninstall, restart your computer and then try running through the remaining steps of an advanced reinstall, starting at step 4, making sure that all other items mentioned are removed as well.
Uninstalling Dropbox will get to about 70% of the way before freezing indefinitely. Tried a manual uninstall using RevoUninstall which clears out all files and registry items
\n
\n
After a manual uninstall, restart your computer and then try running through the remaining steps of an advanced reinstall, starting at step 4, making sure that all other items mentioned are removed as well.
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Hi Rich,
Unfortunately that didn't work, during the installation it freezes, task manager has the following:
all memory reporting is stale, no disk usage either.
It created the Dropbox folder within x86 again and only has the following:
Client_219.4.4463 + Update are the only folders that have items inside.
Event viewer shows the the msi installer in \\Update\\1.3.983.1\\DropboxUpdateHelper.msi starting then within the same second outputs that it closes:
Beginning a Windows Installer transaction: C:\\Program Files (x86)\\Dropbox\\Update\\1.3.983.1\\DropboxUpdateHelper.msi. Client Process Id: 19188.
Windows Installer reconfigured the product. Product Name: Dropbox Update Helper. Product Version: 1.3.983.1. Product Language: 1033. Manufacturer: Dropbox, Inc.. Reconfiguration success or error status: 0.
Ending a Windows Installer transaction: C:\\Program Files (x86)\\Dropbox\\Update\\1.3.983.1\\DropboxUpdateHelper.msi. Client Process Id: 19188.
during me writing this I also have the following:
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Hi from me too, IBenGI! Out of curiosity, do you have any type of antivirus/firewall running on your computer at the moment?
\n
If you do, can you please disable it temporarily, restart your device and try to install the Dropbox app again? Does it give you the same error after that?
Hi from me too, ! Out of curiosity, do you have any type of antivirus/firewall running on your computer at the moment?
\n
If you do, can you please disable it temporarily, restart your device and try to install the Dropbox app again? Does it give you the same error after that?
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Hi IBenGI and welcome to the Dropbox Community. I am glad to see you got your issue resolved. Thanks for coming back to let us know about this, it's people like you who keep this Community so vibrant. (I actually just posted an article the other day about installations, it may be worth sharing with others if they have a similar problem.)
\n
By the way, I'm Theresa a Community Manager here at Dropbox HQ 👩💻. You might see me buzzing about the Community, I love to hear all about how our members use Dropbox on the daily 🙌.
\n
If you are open to sharing your Dropbox story, please let me know.
Hi and welcome to the Dropbox Community. I am glad to see you got your issue resolved. Thanks for coming back to let us know about this, it's people like you who keep this Community so vibrant. (I actually just posted an article the other day about installations, it may be worth sharing with others if they have a similar problem.)
\n
By the way, I'm Theresa a Community Manager here at Dropbox HQ 👩💻. You might see me buzzing about the Community, I love to hear all about how our members use Dropbox on the daily 🙌.
\n
If you are open to sharing your Dropbox story, please let me know.
\n
T 😺 (Dropbox Community Manager)
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Super User II
Community Manager
