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Alexandar's avatar
Alexandar
New member | Level 2
8 years ago

Can't open file, which i have download from Dropbox using direct download link.

Hi There, In mobiles, I couldn't able to open the downloaded file, which I have downloaded from Dropbox using the direct download link (here is the dummy link for your test - https://www.dropbox.co...
Mobile
Setting up the apps
  • Sanchez's avatar
    Sanchez
    7 years ago
    Hey raech, welcome to our community! 

    I’m not able to recommend specific third-party apps, but I can give you some pointers. 

    It sounds like your device doesn’t have the capability to open/play the file you’ve downloaded. So, you need to see what king of file it is, and then look for an app that can handle it. 
     
    If you are uploading music files to your Dropbox, you can open/preview/play them on our website only if they are listed on this page. In short, .aac .m4a .mp3 .oga and .wav files are compatible on our site. 

    I hope this helps. 
    Cheers! 
Sanchez's avatar
Sanchez
Icon for Dropbox Staff rankDropbox Staff
Hey Alexandar, welcome to our forum! 

I just want to make sure I understand the issue…

- You download a file using a Dropbox link, modified to dl=1, on a mobile device. 
   You can open this file using the Dropbox mobile app, but not the downloaded file on your mobile. 

If this is correct, what may be happening is that these files can be previewed (opened) by our app, because they are supported file types. In order to view/open/listen to/etc. on your mobile, you must have an app that can handle these file types. 

For example, our app and website, have the ability to preview (open) .mp3 files. If you want to play the .mp3 on your mobile device, you must have an app that can play .mp3s. 

I hope this helps! Let me know. 
Thanks :slight_smile:
 
raech's avatar
raech
New member | Level 2
7 years ago
Which apps please help me here
  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey raech, welcome to our community! 

    I’m not able to recommend specific third-party apps, but I can give you some pointers. 

    It sounds like your device doesn’t have the capability to open/play the file you’ve downloaded. So, you need to see what king of file it is, and then look for an app that can handle it. 
     
    If you are uploading music files to your Dropbox, you can open/preview/play them on our website only if they are listed on this page. In short, .aac .m4a .mp3 .oga and .wav files are compatible on our site. 

    I hope this helps. 
    Cheers! 
    • fstotz's avatar
      fstotz
      Explorer | Level 4
      7 years ago

      Hey,

      it is still the same bug which was reported in august, which dropbox refuses to fix.

      The issue is, that if you use ?dl=1 to download a file, the content type is changed to application/binary for all files instead of mp3 or something else.

      If ?raw=1 is used, it works.

      But because Dropbox refuses to fix it, some software, like Download with all android devices, can not open the file, because it could not be correctly recognized.

      Regards Felix

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