You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Sloop's avatar
Sloop
Explorer | Level 4
2 years ago

Can't install Dropbox on Win10

Hi, every time i try to install Dropbox, i can't pass the point where i had to enter the security code. Every code send to my phone does not work. Every time it says that an error occured.  Has a...
Desktop
Install
Setting up the apps
Windows
  • Walter's avatar
    Walter
    2 years ago

    Hey Sloop, sorry to jump in here, but could you try the offline installer from this page and let us know if this persists? 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting this here, Sloop!

 

Do you mind sending over a screenshot of the prompt you keep receiving, so that I may have a visual? Just make sure no personal info (like your email address) is showing, before posting it here. 

 

Let me know when you’re ready.

Sloop's avatar
Sloop
Explorer | Level 4
2 years ago

Hi Nancy, 

will upload a Screenshot tomorrow. Tried it with the code three times today and now i am getting no code anymore. Seems that there is a limit of codes per day.

  • Sloop's avatar
    Sloop
    Explorer | Level 4
    2 years ago

    Attached the error message after adding the code and pressing ok:

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Sloop, sorry to jump in here, but could you try the offline installer from this page and let us know if this persists? 

      • Sloop's avatar
        Sloop
        Explorer | Level 4
        2 years ago

        Hi Walter,

        nothing to be sorry for. The link and the offline installation worked perfect. Thanks for that. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!