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Forum Discussion

Crystalis's avatar
Crystalis
Helpful | Level 6
4 years ago

Can't install Dropbox on Ubuntu 20.04 in 2021

Hi!   Dropbox install on Ubuntu 20.04 does not work: I download & run any .deb file from https://www.dropbox.com/install It opens "Ubuntu Software" app (used to install all apps) and shows ...
desktop
Install
Linux
Setting up the apps
  • Crystalis's avatar
    Crystalis
    4 years ago

    Daphne 

    You are right, this is strange.

    Once I've opened a terminal in Dropbox folder and tried to run any command starting with "dropbox" OS said there is no such, but suggested to install one via a command:

    sudo apt install nautilus-dropbox

    I run it, Dropbox got installed again, all config was already setup, and now Dropbox works after a reboot.

     

    Thanks for your help!

    Support is awesome, but installation process on the most popular Linux - brings a lot of questions

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
Hi there Crystalis, thanks for reaching out to us here!

From the error that you mentioned getting, can you please check to see if you're device meets the minimum requirements for the app?

Possibly, you might be using a file system format that the app isn't compatible with.

Let me know and we can go from there!
Crystalis's avatar
Crystalis
Helpful | Level 6
4 years ago

Hi @Daphne!

 

I believe I'm using ext4. 

I'm using a Dell's OptoPlex 3060 with pre-installed Ubuntu, I haven't changed default settings.

 

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Thanks for that Crystalis!

    Can you try the offline installer from here to see if you get the same error?

    If so, please send along a screenshot of that error, as the visual is always helpful.
    • Crystalis's avatar
      Crystalis
      Helpful | Level 6
      4 years ago

      Daphne 

      Thanks for that! I've launched .dropbox-dist/dropboxd and it looks like installed Dropbox

      I've opened settings and set it to start on system startup

      I rebooted - the Dropbox is not running, no shortcut on Home screen or app named Dropbox in main menu (installed apps list)

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        I see, that does sound a little strange, Crystalis.

        Can you try checking the status of the app with the command outlined here, to see what that reports?

        Also, if you check the System Monitor, do you see the app running there at all?

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