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Forum Discussion

cardelie's avatar
cardelie
New member | Level 2
11 months ago

Cannot access my Download folder after uninstalling the Dropbox app

Hello,   I've been trying to access my Download file on my PC for a few days now.   However, I've been unable to access it since I uninstalled Dropbox, without realizing that my files were li...
Computer Backup
desktop
Error Messages
Uninstall
Windows
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Welcome to our Community, cardelie! 

 

As a first step, I’d like you to go to your Backups page here, and let me know if you can access all contents of your Downloads folder normally.

 

Also, when reinstalling Dropbox on your computer, did you re-enable the computer backup feature on the app? 

 

Let me know, and we’ll take it from there.

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