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Forum Discussion
Blue Screen of Death on Win10
Good morning.
Apologies for the very vague question. We are running Dropbox on 2 Win10 PCs. One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to c...
Hey everyone, we have a little update to share with you all!
We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client.
ScubaStephen and gojanpaolo, along with anyone else who may be running an older version of Symantec, please try updating to see if this does the trick for you.
If you still get the BSoD with the updated version of Symantec, then please reach out to them directly for their support for resolution.
Keep us posted with your results!
Hi Rich,
Thank you for the information. I've been experiencing this for many months and forgot that I did as you said way back when and wasn't able to make any headway. The Stop Code is: CRITICAL_PROCESS_DIED. There is no additional hexadecimal code. When I scan the QR Code I'm taking to a troubleshooting page but I recall this wasn't much help. I had previously uninstalled & reinstalled Dropbox and the problem occurred again.
Thank you again if you had any other guidance on what I can do short of uninstalling/reinstalling Dropbox. Are there any known conflicts with other applications? Both our PCs have pretty much the same setup but the problematic PC also has Visual Studio.
Thank you,
Jason.
Rich
Super User II
Super User IIHave you checked the Application and System event logs in Windows' Event Viewer?
