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Forum Discussion
blank login screen with dropbox app on windows 7 pc
Hi. I'v having issues with logging into an existing dropbox account on a windows 7 pc. If i roll back to version 15.4.22 I can see the login and I am able to enter my userid and password but th...
Hi dhfernz, bocceman, bluerandy
Let's go through some troubleshooting steps together about this issue.
1) Please disable your antivirus software.
Please ensure steps were followed for the configuration of your firewall and double check that the domains listed here have been allowed.
2) Please install the newest version of Dropbox with your antivirus turned off.
3) If you are using a remote connection or a virtual machine:
- Ensure the host attempting to view Dropbox is configured for 32 bit colour
- Try logging in on the actual machine rather than through a remote session
4) If none of the above won't fix this and the issue persists, please reach out to our support team so they can investigate and help.Thank you!
That’s correct, this is because the login screen for the Dropbox desktop application emulates a browser to render the page.
If the page is blank, then as has been mentioned, a proxy, VPN, firewall, security software, or even ISP/router settings are blocking or restricting connections to Dropbox servers.
Despite that, in some cases the block isn’t complete, so the ‘invisible fields’ for email and password can be clicked there.
Even after you login and get past the tour page, you’re still going to experience sporadic behavior and syncing, since the underlying problem remains and hasn’t been resolved.
Aside from the above troubleshooting for the VPN etc, I’d personally check out your router, since most modern ones have firewalls built into there and could be logging these requests and blocking them.
Try rebooting your router, updating its firmware, or resetting it to factory defaults, after making a note of your broadband username and password.
Other matters to consider are ISP issues, which you would need to check with them since if the connection is affected before your router receives it, there’s little you can do from your end…[This thread is now closed. If you have a similar or new question, you can ask here.]
Sanchez
Dropbox Staff
Dropbox StaffSOLVED!!!!!
My fix us update video driver to latest version.
Mine is Intel G45/G43 Express Chipset Integrated Video with Window 7 build-in Microsoft driver, after updated driver from Intel sopport site the Dropbox sign in screen finally appear.
Good luck to you.
I have the same problem. Solved temporally using TAB-TAB-login-password-ENTER trick, but can you post link of the drivers you downloaded? Are those of vista?
Intel G45/G43 Express Chipset Integrated Video driver download link -
https://downloadcenter.intel.com/product/81515/Graphics-Drivers-for-Intel-G45-Express-Chipset
Excellent solution.
We updated video drivers from control panel.
Signin now visible.
Same issue here.
Uninstalled Symantec Endpoint Protection and disabled firewall - did not resolve.
Old unsupported version 16x does show the login dialog but as mentioned, it reports version too old.
Same problems persists on my PC as well. Wondering if there is a bug in the new installer. I have been following it up on e-mails, sharing all screenshots. Ticket number is #5821620
Hoping to expect a resolution to this at the earliest.
Derick
- Zed
Hi dhfernz, bocceman, bluerandy
Let's go through some troubleshooting steps together about this issue.
1) Please disable your antivirus software.
Please ensure steps were followed for the configuration of your firewall and double check that the domains listed here have been allowed.
2) Please install the newest version of Dropbox with your antivirus turned off.
3) If you are using a remote connection or a virtual machine:
- Ensure the host attempting to view Dropbox is configured for 32 bit colour
- Try logging in on the actual machine rather than through a remote session
4) If none of the above won't fix this and the issue persists, please reach out to our support team so they can investigate and help.Thank you!
