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Forum Discussion
blank login screen with dropbox app on windows 7 pc
Hi. I'v having issues with logging into an existing dropbox account on a windows 7 pc. If i roll back to version 15.4.22 I can see the login and I am able to enter my userid and password but th...
Hi dhfernz, bocceman, bluerandy
Let's go through some troubleshooting steps together about this issue.
1) Please disable your antivirus software.
Please ensure steps were followed for the configuration of your firewall and double check that the domains listed here have been allowed.
2) Please install the newest version of Dropbox with your antivirus turned off.
3) If you are using a remote connection or a virtual machine:
- Ensure the host attempting to view Dropbox is configured for 32 bit colour
- Try logging in on the actual machine rather than through a remote session
4) If none of the above won't fix this and the issue persists, please reach out to our support team so they can investigate and help.Thank you!
That’s correct, this is because the login screen for the Dropbox desktop application emulates a browser to render the page.
If the page is blank, then as has been mentioned, a proxy, VPN, firewall, security software, or even ISP/router settings are blocking or restricting connections to Dropbox servers.
Despite that, in some cases the block isn’t complete, so the ‘invisible fields’ for email and password can be clicked there.
Even after you login and get past the tour page, you’re still going to experience sporadic behavior and syncing, since the underlying problem remains and hasn’t been resolved.
Aside from the above troubleshooting for the VPN etc, I’d personally check out your router, since most modern ones have firewalls built into there and could be logging these requests and blocking them.
Try rebooting your router, updating its firmware, or resetting it to factory defaults, after making a note of your broadband username and password.
Other matters to consider are ISP issues, which you would need to check with them since if the connection is affected before your router receives it, there’s little you can do from your end…[This thread is now closed. If you have a similar or new question, you can ask here.]
I would like to get the Windows 7 (64-bit) Dropbox desktop client working for a number of users in our department. However, after installing the desktop client, I can not login to Dropbox.
The installation succeeds on our Windows 7 workstations, but when starting Dropbox I only see a "Set Up Dropbox" window that is all white; there is no login/password box presented in that window.
How does one get around this? The product doesn't work particularly well if one can't get logged in.
So far, I have tried 18.4.32, 19.4.13 and 20.3.17 (beta) offline installers; they all exhibit the same behavior.
Mark
Super User II
Super User IITry downgrading to a one in the 15.4.x branch from https://www.dropboxforum.com/t5/Beta-testers/ct-p/101003000
15.4.22 installs and gives me a login window, but it will not accept my email/password when trying to connect.
- MarkWhy?
What does it say?When I enter the email address/password, the login window goes blue, then back to the login screen. Same behavior I get when putting in a deliberately mistyped password.
Even tried using cut-and-paste to capture the password. Password works fine in a web browser, but not in the Dropbox desktop client.
I wish I knew why...
Are there known issues with the 19.X clients and Windows 7?
