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Forum Discussion
Background activity iOS from the mobile app.
Hi, Just notice that Dropbox keeps active in the background on iOS, even if i disable it in the settings from iOS. After some testing I found the problem, the integration with the files app causes...
Background App Refresh is OFF, Locations is OFF in files app, Upload Photos is OFF but Dropbox continues to run Background Activity ALL DAY & DRAINS MY BATTERY!!! Why is this continuing to happen???? And why is there NO way to actually contact support??? What great customer service! SMFH!! I’m soooo frickin frustrated and about to delete the app! HELP PLEASE!!!!
Reading this thread, it’s mental! I cannot get over how nobody from Dropbox has fixed this! Using your service for years now. I paid £80 for a new battery in my iPhone today. And the guy at the Genius Bar said it’s a Dropbox software issue. Low and behold, 6 months into it, still not resolved. Seriously! It doesn’t need to run in the background! Most other apps “allow only when using this app” 🤷🏻♂️🤷🏻♂️
Cmon, please reach out with a solution!!! Not just one person with this issue. And probably several more without even realising!!!!
Cmon, please reach out with a solution!!! Not just one person with this issue. And probably several more without even realising!!!!
Same issue! I just looked in the Battery tab under settings... changed over from "Last 24 Hours" to "Last 10 Days"... looked down at Dropbox... 97 HOURS 5 minutes of BACKGROUND usage!!! I really BARELY use DropBox, so this isn't because I'm a heavy user and the phone is staying in sync all the time... To be fair, LinkedIn also had a rediculous amount of usage too, so I suspect it may have something to do with an Apple update. But the fact that Dropbox isn't even acknowledgeing the problem (seems to be a common theme) is troubling. (I too have already verified that the "background app refresh" permission was turned off for Dropbox.
I'm not seeing an issue with LinkedIn. My last 10 days was just 1h 22m.
Well, because of this issue and the fact it's been years and DropBox still has not fixed the shortcut issue on iOS devices, I have finally migrated over the OneDrive. We will be canceling our other employees' user accounts. Too bad. Loved DropBox for all these years. But, like most large companies, they quit listening to their customers when they get "big"...
