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Forum Discussion
Avast blocks opening Dropbox Web site from the application
When trying to launch the Dropbox Web site, from the icon of the application, Avast blocks it identifying it as phising (see attached image).
It happens also when trying to reach Dropbox from t...
Hey again Debby M., thanks for nudging us here.
As Rich mentioned previously, this is a false positive. This can occur when an application is incorrectly flagged as malicious due to an overly broad detection signature or algorithm used in an antivirus software.
In any case, rest assured, the official Dropbox desktop app isn't a phishing attempt and our team is further looking into this matter.
If you have any other concerns, we are always here to assist. Hope this helps to some extent!
I am getting the same from Avast, on Mac Catalina 10.15.1
Only started two days, possibly with installation of 10.15.1
Rich
Super User II
Super User II
"Is this a phishing file in the dropbox app? Is it a false warning by Avast?"
It's a false positive. That file isn't from the Dropbox website. When you use the icon in the Dropbox app to visit the website, the app directs you to a locally generated HMTL file which then redirects to the Dropbox website. That's the HTML file you're seeing in the screenshot above.
So what's the solution?
It seems indeed that if i use a new page in my browser to access my account via dropbox website login page
There is no problem to access to all dropbox tools and your folders
in the meanwhile waiting for the problem to be solve with the dropbox icon ...
I've just had a chat with Dropbox support about this - a sort of "There's a hole in my bucket" type conversation. The solution is to "reach out" to your av supplier.
"I completely understand. The error message you are getting is showing exactly what is preventing the Dropbox Desktop app from running, and it is showing you that it is being blocked by your antivirus. Setting it not to block Dropbox will fix the issue. However as AVG is 3rd party software, it is beyond the scope of what we can show you how to set, so you will need to reach out to AVG for support on its settings. "
The fact that my AV has never blocked it before is something that concerns me, remembering the big hack of 2016.
