You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Apple Silicon (M1) Desktop Sync Compatibility
Please can you upgrade the Dropbox app so that it works natively on Apple Silicon Macs (M1) without Rosetta.
Rosetta is not an option as it annihilates the battery.
This may be a duplicat...
Hi all,
Native Apple silicon support is now fully available. All users with Apple silicon devices will receive the native version of Dropbox automatically. If you would like to update your device manually, you can do so by clicking on the latest Stable Build and downloading the Offline Installer (Apple Silicon) file. For more information, visit the Dropbox Help Center.If you need assistance with anything else, please feel free to create a new thread and our community team will be happy to assist.
Thank you for the communication DBXCommunity
I did try and prompt you to speak with the product team and communicate more multiple times (@Lori @Hannah Emma ) and ultimately this all would have been avoided if you did.
Support Team:
Going forward, can you please look at your comms structures internally.
I'd suggest that an Idea's forum shouldn't be managed by a support team. It should be owned by the Product Managers (generally a junior gets stuck with it). Idea's aren't just feature requests, they are a gauge of macro trends and you can also pick up product sentiment from it.
Product Managers:
As for the Product Leaders, if you communicated your roadmap, again, this would have been avoided. e.g. Microsoft saw the need to let users know when OneDrive was becoming native.
If you read through all of the comments on this thread (as I have), you will notice that you have an amazing customer base. So many people have been with you for over 10 years, active advocates and fans of the product. A bit of communication would have kept them as your advocates and put off their detractor colleagues from suggesting a switch away.
Remember, the #1 rule of product is stay close to your customers.
As for your H1 22 roadmap, as a person said on Twitter, put out an article on the challenges of going to silicon to gain empathy from your customers.
That's it from me and I'm glad my original post resulted in some communications.
