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Forum Discussion
Android phone storage is filled with dropbox files that have never been opened on the phone
My phone is running out of storage because a very large number of my dropbox files are stored in the folder /storage/emulated/0/DocumentSync. Most of these were never opened on the mobile. I have no ...
Hey WonderWoman,
I'm here to help you out install Dropbox across your devices.
Please keep in mind that, when it comes to the Dropbox mobile application, it functions differently than the desktop one, hence the files are previews and they do not take up any space on your phone's memory, except from the ones that you decide to use offline.
Moreover, if you'd like to free up some space on your phone,
Hey WonderWoman,
Just keep in mind that anything outside the Dropbox application on your phone doesn't sync to the web, so it doesn't affect your Dropbox account at all. If you decide to use the Camera Uploads feature, you can go ahead and delete your files from your mobile after they're transferred on the web to free up some space.
Happy Dropboxing, hope you have a great weekend ahead!
Kaz
Dropbox Staff
Dropbox StaffIt appears that these duplicate documents were added from the "Samsung Device" app. Samsung created a new deep Dropbox integration for their devices that allows access to all documents in your Dropbox account from a special "DocumentSync" folder on your phone. This DocumentSync feature allows you to add, edit, and delete any files that appear in this folder and these modifications will show up both on your phone and in Dropbox.
We've worked with Samsung on a fix for this duplicate file problem and it should be released sometime soon. In the meantime, if files are still being replicated, you can temporarily disable DocumentSync until the fix is released.
DocumentSync is different from the Dropbox application on your phone and disabling the DocumentSync feature will not impact the Dropbox app. You can turn off DocumentSync on your phone by following these instructions:
- Tap your device’s “Menu” button
- Tap “Settings”
- Tap “Cloud”
- Tap “Documents” or “DocumentSync”
- Toggle off
You can also disable this app from the Dropbox website. To do this:
- Log in to https://www.dropbox.com/account#security
- Under "Apps linked" find the Samsung Device app.
- Click the small "x" at the far right of where it says Samsung Device.
Sorry for any inconvenience this might have caused, but I hope this helps!
I am not a phone techy or computer tech. Just an "average" user. I have noticed in the past few days that I cant access any downloaded files on my Samsung Andriod phone. They are usually just PDFs' or documents. I am now getting a prompt that "I need to allow dropbox access to these files" I dont want these files put in dropbox but even if I did, when I click "ok" nothing happens ???
Any suggestion that a simpleton might understand would be much appreciated as this problem means I cannot respond to anything received until I get back to my home base
I have found the only way to stop that message coming up is disable the Dropbox app on the Smartphone i was using, it then allows you to open the documents you want to as you normally would either in word, pdf etc. you can do this by going to Apps, find dropbox and open the app press it and hold down or touch the icon in the top right hand corner it then give you an option to disable the app on the phone.
