You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

keebler's avatar
keebler
New member | Level 2
7 months ago

Zero files but account full

how is this possible? dropbox failed yet again i have 0 files using 0 space - so how in the *heck* is my account running out of space? sounds like a scam to me
Storage space
  • Rich's avatar
    Rich
    7 months ago

    That page in your last screenshot is the one to focus on. If that says you have no data in your account, then you're fine. You can ignore any email you're receiving that says otherwise.

keebler's avatar
keebler
New member | Level 2

Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 months ago

That page in your last screenshot is the one to focus on. If that says you have no data in your account, then you're fine. You can ignore any email you're receiving that says otherwise.

  • keebler's avatar
    keebler
    New member | Level 2
    7 months ago

    does it not imply there is a problem with dropbox? suggesting that i am running out of space when i have used none of it?

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      7 months ago
      keebler wrote:

      does it not imply there is a problem with dropbox? suggesting that i am running out of space when i have used none of it?

      No, it doesnt 🙂

       

      Email errors happen with every company. As long as the image showing 0 used is OK you are fine.

      • keebler's avatar
        keebler
        New member | Level 2
        7 months ago

        thank you 🙂

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