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Forum Discussion

poppadoble's avatar
poppadoble
Explorer | Level 3
3 years ago

Your device storage is full

In the Dropbox app under Photos, my iPhone says:   However, my Dropbox has 1.81 GB free: Also, my iPhone has 481.6 MB free:   I've been a Dropbox user for over a decade and am we...
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey YeeM, thanks for the nudge here.

 

The Dropbox app needs at least 500mb of free device space to work correctly.

 

Can you confirm that you have at least that amount of free space?

Arkadiy K.'s avatar
Arkadiy K.
Helpful | Level 7
2 years ago

I have 133 gigabytes available, yet Dropbox is telling me that my device storage is full.

I'm on 354.4.2.

Get your poor work together, Dropbox. I'm seriously considering jumping ship.

 

   

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Arkadiy K., are you receiving this particular error when trying to add new files to your Dropbox app, or is it always showing there, when opening your Photos tab?

     

    Have you cleared your Dropbox app’s cache, and reinstalled the app, and it still shows?

    • Meribelman's avatar
      Meribelman
      Explorer | Level 4
      11 months ago

      Hi 

       

      Similar problem here - Dropbox is showing as occupying 13GB of space on my iphone. I have 36GB left and yet its telling me its full.  Two questions if I may please:

       

      1.  Why is it using 13GB and how can I move everything to the Cloud?

      2. Why is it telling me my iPhone is full?

       

      Thanks!

       

      Pete

      • Meribelman's avatar
        Meribelman
        Explorer | Level 4
        11 months ago

        Update - I'ver cleared the cache. Thats reduced it to 6GB, but still would like that 6 to be zero!  Thanks again

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