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Forum Discussion
Space seized for no reason
I have a Dropbox Basic account that I've used for many years. I've been getting notifications for months that I've run out of space, but instead I deleted all my files over three months ago- IN the p...
Hi, thanks for the reply.
I read that I have 15.88 GB of space, of which 0 GB are occupied by files, 18.2 GB for backups which I have never done or asked for.
I see folders in my account but they are actually empty. I and I had all removed.
How can I get my space back?
Walter
Dropbox Staff
Dropbox StaffIn that case, you can delete your backed up folders from your backups page to regain the quota those are occupying Chiara6
Let me know if you have any more questions!
Okay. Can you please tell me how do I find my backup page? I couldn't find it
- Walter
A thousand thanks. I finally get my space back! Thank you
- I have the same problem. I keep getting notifications that my account is full. I deleted thousands of files about 4-5 days ago. My account I showed I made 1 GB of space, but today it was back up to being full and I only added one 80 mb file to Dropbox. Actually I did some quick scanning and I actually only have about 2 GB (Max) on DB and I have a 6.8GB account. After all my deleting I show I have 6.5 GB of stuff up there but that just isn’t possible. My Deleted folder is empty, my Backup folder is empty, and I deleted my cache. So what is wrong with my account?
- Hannah
Hey K3R5CH3N, apart from the things you mentioned, like backups, shared folders also take up space in someone's account, even if they're not the owner of the folder.
It is possible that you have any shared folders taking up your space?
- Thanks Hanna!!
I have a client that is sharing her folder with me. She owns it, and it has a lot of data (about 4GB). So…are you saying that even though she’s the owner of the folder, it counts against my storage? I will literally never be able to use my Dropbox account again?
She has another folder she will be sharing with me soon that will fully exceed my account, so…will I be able to use her folder if it count against my account?
And I’ll never be able to use my account for sure unless I upgrade (which I totaly can’t afford to do.)
