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Forum Discussion

wamsender's avatar
wamsender
Explorer | Level 4
4 months ago

Says I’m maxed out on storage, but I’m not…

I have 18.25 gigs available that I got for free from several people signing up for a Dropbox account through me. I deleted 90% of everything…and permanently deleted…and it still shows maxed out and no...
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
ianshere wrote:

Not even vaguely close to my limit - 2.22Gb of 11.38Gb Dropbox reports.

Where are you seeing a message about being out of space? Do you have a screenshot of that message?

 

... when trying to copy a single small file - 3-400kb - it failed again.

Do you have a screenshot of the exact error you're receiving?

ianshere's avatar
ianshere
Explorer | Level 3
2 months ago

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Could you also let us know the steps you take that lead to this error ianshere?

     

    Are you getting this on the Dropbox app or on the website?

    • ianshere's avatar
      ianshere
      Explorer | Level 3
      2 months ago

      A client sent us a share link to her dropbox containing photos for her website. Trying to copy a folder or even, as in this case, a single image to our dropbox causes the error. We use the webpage not the app.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Is the link pointing to single files or a shared folder perhaps ianshere?

         

        If it's the latter, how large is the folder in question? Do you have enough quota on your account to accommodate the share? 

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