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Forum Discussion
Says I’m maxed out on storage, but I’m not…
I have 18.25 gigs available that I got for free from several people signing up for a Dropbox account through me. I deleted 90% of everything…and permanently deleted…and it still shows maxed out and no...
wamsender wrote:
Can I delete my backup? That seems to be the problem...???
As mentioned on Saturday, you have the backup feature enabled. Refer to the following links to learn how to manage your backups.
Mark
Super User II
Super User IIYour shared files are using up the space as you can see on the graph.
Now its possible they are not syncing to the machine (Selective Sync in use or possibly set to Online Only?)
So, don't use the computer for size estimates - it isn't accurate at all (there is also a hidden cache).
Everything you see at www.dropbox.com/home uses space though
Thank you Mark for your response.
Without intending to be rude, I feel I need to correct you:
- The disk space usage as reported on the device is accurate and correct (2GB in my case)
- I'm not aware of myself or my husband using Selective Sync or Online Only, so I'm not sure why the files are not synced on my device
- However, all the files in the shared folder that are present on the other device (my husband's device and account) are present and take up space in my online Dropbox shared folder...
- In my case (my husband just checked), indeed the other device had 4.6GB of data in that shared folder!
- That is the explanation for the size reported by Dropbox
The solution for me was simply to ask my husband to remove the excessive data from the shared folder on the other device, which brought down the load on my account.
My issue is now resolved. Hopefully this post will help others with similar problems, and maybe the original poster on this thread!
- Rich
louvetemilie wrote:
Without intending to be rude, I feel I need to correct you:
- The disk space usage as reported on the device is accurate and correct (2GB in my case)
- I'm not aware of myself or my husband using Selective Sync or Online Only, so I'm not sure why the files are not synced on my device
If the space usage on your device is accurate, then you weren't syncing all of the files from your account.
If the shared folder in your account had 4.6GB of data in it, and the folder was visible in your local Dropbox folder, then either some files were marked as Online-only or some folders within it were removed using Selective Sync (or there's something preventing them from syncing, such as a bad file name). Otherwise your local folder would have had 4.6GB of data in it.
- The disk space usage as reported on the device is accurate and correct (2GB in my case)
