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Forum Discussion

wamsender's avatar
wamsender
Explorer | Level 4
4 months ago

Says I’m maxed out on storage, but I’m not…

I have 18.25 gigs available that I got for free from several people signing up for a Dropbox account through me. I deleted 90% of everything…and permanently deleted…and it still shows maxed out and no...
Storage space
wamsender's avatar
wamsender
Explorer | Level 4
I already did all that. Still shows maxed out
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey wamsender, let's jump right into this! 

 

I'd love to have a visual of your plan page and what it reports in terms of your account's quota. Would you mind sending over a screenshot, please? 

 

Keep us posted!

  • wamsender's avatar
    wamsender
    Explorer | Level 4
    4 months ago

    There's almost nothing left in my folders. Some of them are empty. I deleted 90% of what was there. I got the extra gigs from people signing up with Dropbox through me several years ago. Do I need to disconnect devices, or something???

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hey wamsender, thanks for the info! 

       

      It seems you accessed your account page on your mobile. However, in order to see a clearer breakdown of what's taking up space for your account, you might want to visit your plan page online as found here. 

       

      It could be an active Backup, or some shared folders even. 

       

      Would you mind giving this a go? 

      • wamsender's avatar
        wamsender
        Explorer | Level 4
        4 months ago

        Can I delete my backup? That seems to be the problem...???

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