You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Em_6's avatar
Em_6
Collaborator | Level 8
4 years ago

Photo backup on iPhone isn’t working

I’ve been using Dropbox to backup my iPhone and noticed recently it’s been really slow. Last night I went to back it up again but it just said it was starting photo backup, but it still hasn’t found ...
Camera uploads
Mobile
Storage space
Ilona_S's avatar
Ilona_S
New member | Level 2
Hello
There was another thread on this I tried to join but couldn’t add to.
I have just started my professional plan. I only got this to resolve an issue I am having anyway with getting photos off my iPhone 8 Plus.
I have a fully updated phone and presumably app as I literally just downloaded it.
I have selected a large number of photos to upload - but it’s not doing anything.
Help please.
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hey Ilona_S, I hope you're doing well! 

I've merged your question under this similar thread. 

Have you tried connecting to a different WiFi network or through cellular data?

Also, feel free to take a look into the previous troubleshooting steps, and let me know if any of them resume your Camera Uploads.

Cheers!
  • Abufinzio's avatar
    Abufinzio
    Helpful | Level 6
    4 years ago

    hello, i have this problem too on my ios device

    - ios is updated
    - dropbox cache cleared
    - dropbox was reinstalled (yes, to the latest version...)
    after all those helpdeskish useless things can you please release a dropbox update with the old uploader while you fix the new one?
    thank you

     

     


    p.s. to upload the photos that were not retrieved by the automatic (broken) backup i used the manual one and another BIG problem has occured: heic photos have been converted to jpeg, that is not good (no, the file format option in the settings is for the automatic backup, no for the manual upload)
    if i upload something to dropbox MUST REMAIN THE SAME, not a byte should be modified, for photos and video too

     

    to move some photos i had to use google drive...

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