We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

nunchy's avatar
nunchy
Explorer | Level 4
3 years ago

Permanently deleting files doesn't free up space??

It says under deleting files that permanently deleting files "won't free up storage".  Question is, why not? and if that doesn't do it, what does? i do not have shared folders BTW. How can i free up ...
FAQ
Storage space
  • Mark's avatar
    Mark
    3 years ago

    Deleted files dont use up quota, so, permanently deleting them makes no difference. 

     

    The only way to get space back is to remove files from Dropbox - basically anything at www.dropbox.com/home is what uses your space. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II

Deleted files dont use up quota, so, permanently deleting them makes no difference. 

 

The only way to get space back is to remove files from Dropbox - basically anything at www.dropbox.com/home is what uses your space. 

laszlohal's avatar
laszlohal
New member | Level 2
2 years ago

also i have not added any pictures for over a year so how can my box be full.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey laszlohal, sorry to hear you're having issues with this.

     

    Could you have a look at your backups page and your homepage and let us know if you find any files or folders taking up space? 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!