You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
DBXCommunity
Community Manager
Community ManagerHi ggtello,
I'll refer to the blog post to clarify:
For the less than 1% of customers utilizing 35TB or more of storage per license, we’re committed to working with you. To make this transition easier, you’ll be able to continue utilizing your current storage amount at the time you’re notified, plus an additional 5TB credit of pooled storage for one year (up to 1,000TB total), at no additional charge to your existing plan. You’ll be contacted by our team in the coming weeks to discuss a range of options for getting the storage that you need for your business or organization.
This means that customers utilizing 35 TB or more per license will be able to keep their current storage plus 5 TB of pooled data for up to a year upon migration to the new storage policy. A Dropbox team member will then reach out to discuss long-term storage options.
Benp and DBXCommunity, at a risk of sounding like a broken record here. I think the major hang-up is what will happen to people's data after the 1 year or 5 years. What will be the worst-case scenario if a team/company does not want to pay more for the storage they already have?
Let me put two examples out there, which seem to have been mentioned here on this thread:
- A company has 3 licenses and is using more than 5TB of storage per license, but less than 35TB per license, for the sake this post, let us say they are using a total of 60TB (20TB/license). From what the blog is saying, or at least my understanding, they will have 5 years of service at their current storage allotment plus an additional 5TB (for a total of 65TB) and priced at (90$USD/month). Now the big question is what happens after 5 years, in this situation the de facto new billing, it seems, would be 30$USD/month/per license, for a total of 90$USD/month, which would get the account 15TB of storage plus another 50TB of add-on storage for 500$USD/month (50TB x 10$USD). This would mean that company, in five years, would be paying 590$USD/month for the same 65TB of storage, correct?
- A company has 3 licenses and is using more than 35TB of storage per license, for the sake of this post, let us say they are using a total of 300TB (100TB/license). From what the blog is saying, or at least my understanding, they will have 1 year of service at their current storage allotment plus an additional 5TB (for a total of 305TB) and priced at (90$USD/month). Now the big question is what happens after 1 year, in this situation the de facto new billing, it seems, would be 30$USD/month/per license, for a total of 90$USD/month, which would get the account 15TB of usage plus another 290TB of add-on storage for 2,900$USD/month. This would mean that company, in one year, would be paying 2,990$USD/month for the same 305TB of storage, correct?
In either of the above cases, what happens if a team/company does not want to pay more than the amount they initially signed up for? If both of the companies above do not want to pay more, will they lose access to their data? Will, they retain access to the data allotment they have, but no longer be eligible for storage increases? I understand that the answer being quoted is "we will work with you", but we need to know sooner, rather than later, what that means, especially the worst-case scenarios of maximum cost and refusal to pay more.
These are the kinds of answers business managers and consultants need to give answers to our higher-ups which are not happy with a hands-off, wait-and-see approach that Dropbox is having at the moment. Again, we all understand that you can only give the information you have, but I think we can assume this has been coming down the pipeline for at least two months, so there is no reason not to have a better answer at this time. For those of us that are using the storage legitimately, not for crypto or chia mining (whatever this is?), this is a huge shock. I can tell you that a company I am working with just spent a fair bit of money on egress traffic to have a lot of data uploaded to Dropbox only to now see this change and have their promised data storage solution upended.
- Thank you all for the discussions. I have all our files deducted from Dropbox and quit today. Best of luck to all Dropbox users.
well, then it's finally good bye to dropbox.
this is no basis for a reliable business or enterprise partnership.
changing rules after confirming multiple times before purchasing the service is simply the opposite of a trusted business relationship.
the updated rules are just the next ridiculous step. - who came up with this idea? - did anybody think this through until the end and taking into account all consequences of this stupid approach?
our company is done with dropbox and we will spread the news and the way dropbox is dealing with their business partners.
good luck dropbox for your company's future and your way of providing business and enterprise services.
I'd just like to agree with everyone that says this is shoddy business practices and whoever thought of doing it this way really should have thought and planned better.
As a supposedly trusted business, Dropbox simply cannot sign on customers on a promise of 'as much storage as you need' (even with the latest restrictions of 1TB increase per month), and then go back on that contract when everyone is either mid-migration or has just finished a multi-month migration. It is just not how business is done.
Unless Dropbox management come up with A LOT of clarifications on the questions posed by the community, AND some changes to how this is being handled, it will have a very damaged reputation. At the very least, the promise of 'as much storage as you need' has to be kept for customers who signed up in good faith based on that, or a more generous allowance should be made. $8/month/TB is way too expensive, and not realistic.
I just really hope this hits mainstream media once people get official message from Dropbox regarding this issue.
All I know is that I will no longer trust Dropbox with any storage hosted on their side - this is what this situation tought me and my company. We've been mid-migration like you've mentioned, we've paid for dedicated servers only with purpose to migrate our data onto Dropbox when few months in, we are being told that the "as much storage as you need" has been a lie all along.
I just wonder how many other companies were undergoing such migration to Dropbox - only to learn that the rules have been changed.
I really hope that we'll be able to receive full refund for all Dropbox services we've been provided since - as we were not able to fully migrate our data and now we have to look for new solution to your data. However, currently this still requires us to pay you for next few months of subscription while we migrate data hosted on your servers to our new solution - all caused because a lie.
I came to the conclusion that they simply don‘t know what they are doing.
Mediocre management at best, nicely put.
I cannot believe that they want 10$/month per TB.
This must be again a miscommunication. Or this is a joke or something.
A one-time-payment of 10$ to get _permanent_ additional 1TB would be sane imo.
There is 1 Petabyte-Storage-Modules sold in professional environment right now.
They are as big as two 3,5‘‘ Harddisks. We have 2023.
1 TB isn‘t worth 10$ per month.
Period.
Whoever calculated this, does not know what he is doing, mildly put.
We are offered regularly (used) 8TB-Disks for 30$ each. ONE-TIME-Payment.
Generally making such a fuzz about couple TB as one of the biggest Storageproviders in the world is just silly.
Your stock is plummeting massively since your blog post.
Of course one has to stop CHIA-Farmers, but come on, because some guys abused this service you are burning it down completely?
How about a neat, simple technical solution as people expected in the beginning of this affair?
You are the worldexperts of cloudstorage, no?
Also i am subscribed to this service for a while now and i get punished for the fact that i was thrifty with space consumption.
I will pay 80$ for 50 TB basically. While others pay the same for 500 TB. Or even 1000 TB.
How is this fair? This service in this state is now unusable for us and i don’t think it will be profitable in that way.
I made some calculations yesterday. It is now way cheaper to rent colocation and put our own disks to use now for us. Your storage became suddenly ‚Premium Premium‘. And i am sure that we as little company cannot get our hands at volumes of cheaper disks than you.
I‘ll keep this dissatisfactory contract up until we moved all stuff away from your servers but your reputation among professionals, one of your biggest assets as such a company i would say, went down the drain from my point of view.
Your old business model was very good and innovative and priced fairly, now it's not worth to mention anymore...
I am afraid that if you want to be taken seriously, you need to write your posts like a sane person.
No one is saying that Dropbox should be a charity providing cheap storage to everyone - everyone knows they're a business, people who subscribed to their storage are running business as well.
But they did advertise "as much storage as you need" - why should we be in the wrong for taking them up on that? If they knew that they couldn't deliver on this promise, maybe they shouldn't advertise it as one?
Imagine someone advertised parking in centre of New York starting from $500 a year. You take them up on that. Then, after 1 month, they take it back and they say you need to pay additional $250 a month to keep parking there. Who's in the wrong here?
- This is a money grab, here is an export from their most recent earnings statement;
"With more than 18 million paying users, Dropbox is one of the best-known companies in the cloud storage industry and reported $2.5 billion in annual recurring revenue during its fiscal-second quarter earnings on Aug. 3."
You have 2.5 billion dollars incoming, and you cannot continue this plan? I call foul. You can continue to support this plan, just but some restrictions on it to prevent abuse and people using for plex servers. Problem solved. For those of us who use it for legitimate reasons, even if we are in the top 1%, your always going to have these type of customers on an unlimited plan. It's a game of balance between big data users, and those that store only a few gigs on the same plan. - Well it's sad to say but it's now much cheaper to buy 14TB HDD (MDD brand) for 120$ or 16TB for 150$. It can be connected with reliable protocol like owncloud.com and accessed like Dropbox.
I'm moving all my clients who needs online data on storj.io and box.com now because it's cheaper per TB. Storj.io is much faster too and with a much higher TPS limit. Well the Owncloud option will become my best fit, but i need some time to setup everything. - So now that DropBox has shown their "solution" and unethical business practices.
Where do we go now? I liked the interface capabilities of Dropbox (moved here from Google Drive). I can set up an NAS on my router but I'm in no way an IT pro. Where do I go?
