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Forum Discussion
ednalvarez
9 months agoHelpful | Level 6
my phone shows I'm out of space, even though my Mac computer doesn't
My phone locked me out and said I needed to buy space. I deleted massive amounts of files from my Mac. My phone still locks me out. I removed my app and reinstalled and re-signed in. Still locking...
- 9 months agoThank you.
Problem solved. I think my phone sync had not caught up with mega deletions I had made on Mac. Plus I deleted trash. Took about 8 hours for sync to catch up. About 3 after deleted trash. I so appreciate help. ASIDE: CHAT cpt was also amazing
ednalvarez
Helpful | Level 6
I have screen shot but can't see how post. It says I have used up free space. My account says I have used 1.5GB og 2.25.
Any thoughts why locked out of phone.
Any thoughts why locked out of phone.
Megan
9 months agoDropbox Staff
You should be able to post your screenshot here, by clicking the camera-like icon when trying to respond back to us ednalvarez.
If you don't see that option you might need to either use your browser on a computer, or request the desktop version when using your mobile's browser.
Feel free to also clarify the OS you're using on your end, along with the Dropbox mobile app version you have installed.
- ednalvarez9 months agoHelpful | Level 6Just reinstalled dropbix so presume latest version.
Chrome on phone. Safari on mac.is ylthst what os is?
Searched for photo attach icon ...not found yet
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