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Forum Discussion

longwing's avatar
longwing
New member | Level 2
2 years ago

Email saying I'm over storage quota when I'm not

I got an email today saying "Please review ASAP: We're updating you about your account". I've had emails for a while saying my dropbox stopped syncing, but I never use Dropbox and don't really care, ...
Storage space
Plinio Bosco's avatar
Plinio Bosco
Explorer | Level 3
2 years ago

Hello. 

 

I keep receiving emails from Dropbox saying that I'm almost out of space and that I'm using up 80% of my space, when I'm actually using less than 10%. 

 

 

Note that it says above that I have only 2 BG of space, when I actually have 15.38...

 

 

Can someone please tell me what to do? Thanks!

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Plinio Bosco, thanks for bringing this to our attention.

     

    Could you attach a screenshot showing that you're out of storage on your account?

     

    This will help me to assist further!

    • Plinio Bosco's avatar
      Plinio Bosco
      Explorer | Level 3
      2 years ago

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the info. Are you still able to upload and sync files on your account normally?

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