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Today, all of a sudden and without a warning, I get a message that my...","body@stringLength":"615","rawBody":"

I had earned bonus space for a total of a bout 7 Gb (referrals and school bonus).  That has served me well for the past 10 years. Today, all of a sudden and without a warning, I get a message that my dropbox is full (3.1 Gb) and exceeds my storage space (2 Gb).

\n

How can the earned space be restored? 

\n

I changed my account email address about 1 year ago, without affecting my dropbox storage. I have not change computers. I have tried help, chatbot, and community forum. 

\n

Please, can somone from dropbox check into this? Otherwise no help is accessible. 

\n

 

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No, I don't remember who owned the deleted folder. I'm afraid I was the owner.

 

Is someone looking into the incorrect space counting issue I experienced when I exceeded the extra space?

 

thanks, Maria

","body@stringLength":"243","rawBody":"

No, I don't remember who owned the deleted folder. I'm afraid I was the owner.

 

Is someone looking into the incorrect space counting issue I experienced when I exceeded the extra space?

 

thanks, Maria

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swassner wrote:
\n

Has Dropbox rescinded it's original offer? 

\n
\n

Dropbox doesn't remove space earned through referrals. Other types of bonus space do expire, depending on the promotion at the time. You can see a list of all the space you've earned along with that which has expired on your Referrals page.

\n

 

\n

Did you actually lose space, as in your total storage quota was reduced, or do you just have so much stored in your account that you've run out of space.? If it's the latter, check your Backups for used space. Also, check your Plan page for a breakdown of your current usage. Provide a screenshot of that page if you can.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2023-10-13T07:47:20.463-07:00","lastPublishTime":"2023-10-13T07:47:20.463-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":2278},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/message:577168/message:721197","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"1211","rawBody":"
 wrote:
\n

Has Dropbox rescinded it's original offer? 

\n
\n

Dropbox doesn't remove space earned through referrals. Other types of bonus space do expire, depending on the promotion at the time. You can see a list of all the space you've earned along with that which has expired on your Referrals page.

\n

 

\n

Did you actually lose space, as in your total storage quota was reduced, or do you just have so much stored in your account that you've run out of space.? If it's the latter, check your Backups for used space. Also, check your Plan page for a breakdown of your current usage. Provide a screenshot of that page if you can.

","kudosSumWeight":0,"repliesCount":2,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:721197_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:579111":{"__typename":"ModerationData","id":"moderation_data:579111","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ModerationData:moderation_data:578645":{"__typename":"ModerationData","id":"moderation_data:578645","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1446775":{"__typename":"User","id":"user:1446775","login":"Nancy","uid":1446775,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xNDQ2Nzc1LTI1OTA0aTczNUY5MzRFRjNBQkNDRkQ"},"rank":{"__ref":"Rank:rank:26"},"email":"","messagesCount":7482,"biography":null,"topicsCount":0,"kudosReceivedCount":511,"kudosGivenCount":2,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-05-31T06:13:42.733-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":259},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:26":{"__typename":"Rank","id":"rank:26","position":5,"name":"Dropbox Staff","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}"},"rankStyle":"TEXT"},"ForumReplyMessage:message:578645":{"__typename":"ForumReplyMessage","id":"message:578645","revisionNum":1,"uid":578645,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"conversation":{"__ref":"Conversation:conversation:577168"},"subject":"Re: earned storage space suddenly disappeared","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:578645"},"body":"Hi again, Marsie1, thanks for the extra info you've sent. \n
\n
Do you remember if the shared folder you mention was owned by somebody else or by you instead? \n
\n
We can perhaps check if there's another way to retrieve it. ","body@stringLength":"449","rawBody":"Hi again, , thanks for the extra info you've sent. \n
\n
Do you remember if the shared folder you mention was owned by somebody else or by you instead? \n
\n
We can perhaps check if there's another way to retrieve 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