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winexxx's avatar
winexxx
New member | Level 2
2 years ago

Dropbox storage space - shows full - all files deleted months ago

Hi, My storage space continues to show nearly full and I keep getting notifications every time I open my Mac. I deleted all files and all shared folders months ago - no change. Within my account I...
Storage space
  • winexxx's avatar
    winexxx
    2 years ago

    Hi Walter,

     

    many thanks for reaching out.  

    I now see what the problem is - the backups page!  I browsed the account / settings parts of the site extensively, trying to locate what is taking up space - no where was a link to backups.  

    I have now deleted those files.  Thank you very much for your help.

     

     

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi winexxx, sorry to hear you're having issues with this.


Can you please let me know what exactly is reported in your plan tab in regards to your quota?

 

Do you maybe see any files or folders taking up space in your account's homepage or your backups page?

 

Let me know what you find and we'll take it from there. 

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