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Forum Discussion

DonnaES's avatar
DonnaES
Explorer | Level 3
18 days ago

Dropbox says I'm using 2.33GB, but my device shows I'm using 184MB.

Dropbox says I'm using 2.33 of my 2 Gb storage.  My computer shows I'm using 184 Mb.  Huge difference! But I cannot upload any new files because I'm "over the limit."
Storage space
Mark's avatar
Mark
Icon for Super User II rankSuper User II

What is at www.dropbox.com/home ? Does that match your desktop?

 

The important thing here is that syncing stops when you are over quota so your computer file size is possibly irrelevant. If the system shows you are over quota, you are. 

 

Also check www.dropbox.com/backups to make sure that's not activated. 

 

And dont forget shared folders use up space. 

DonnaES's avatar
DonnaES
Explorer | Level 3
14 days ago

The size on desktop properties say I'm using 184 MB. Online, I'm told I'm using  233 of 225 Gb.  It will not allow me to upload new files.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    14 days ago

    DonnaES, to clarify, are you unable to upload new files via your web account or your desktop app (even though it says you’re not over-quota)? 

     

    If you compare the email address you see here with the one you see on your desktop app, are they the exact same? 

     

    Finally, I’d like a screenshot of what you see on this page.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        11 days ago

        Thanks for the screenshot DonnaES 

         

        It seems that there are some backups in your account that are taking up the mentioned space.

         

        Could you have a look at your backups page and let us know if that's the case?

         

        If so, you can delete them to make up some space. 

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