Dropbox removing external disk support for Mac users
In case anyone's unaware... if you're a Mac user storing your Dropbox on an external drive, you'll shortly lose that ability.
https://talk.tidbits.com/t/dropbox-drops-support-for-storing-files-...
We’re excited to share that external drive support for Dropbox for macOS on File Provider is now available for testing as a beta feature. This is available to some users today and will be available to additional users on a rolling basis. In order to be eligible to test this feature, please follow the instructions in this Help Center article.
Keep in mind that participation in beta programs is subject to the certain terms and conditions. There are certain additional participation requirements:
This beta is only available to US-based users
You must be on macOS 15 beta
You must have an external drive that is APFS formatted and encrypted
Please let me know if you have any further questions!
Yeah, we run a weekly public radio show to over 500 stations and we have more than 4TB of audio that needs to be readily accessed by our reporters and engineers, at a moment's notice. And this is a small (under 50 people) operation compared to other media companies that require way more space in other to professionally work with media, especially since 2020. Since people in the team wont be able to have internal drives with 4TB+ of data storage, it means that if we can't use external drives, this WILL BE the END of Dropbox for a lot of these professional media companies.
If you unplug your external drive, or it glitches otherwise (which can easily be resolved by 1. not having your Dropbox start automatically upon log in 2. not more your computer after the drive and dropbox are turned on) it will simply re-index all files. It takes a few hours for 4TB to re index, it is no big deal and does not cause mass deletion of files. In the unlike event it does, any admin can, with 4 clicks and a filtered search can restore these files in 10 minutes.
And yes, I am also trying to reach out to apple, but as you know, there is not much hope they aren't doing this intentionally, and very little hope they will change their ways. In the other hand, Dropbox might be able to address this issue creatively.
dropbox , please let us know what's your contingency plan, or we will need to look for another solution.
I agree with everything you said—especially the parts about what happens if your external drive gets disconnected. As you say, it’s no big deal, and having all my Dropbox folders DOWNLOADED and PHYSICALLY PRESENT on my massive external RAID gives me far more security than having my folders only in the cloud (which would have to be the case if I were forced to put my folders on my internal drive) and inaccessible in the event that my internet connection goes down!
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Talk to the Dropbox Community and get advice from members.","title":"Storage Space","shortTitle":"Storage Space","parent":{"__ref":"Category:category:101001000"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:mxpez29397"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:English"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:101001000"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"theme":{"__ref":"Theme:customTheme1"},"boardPolicies":{"__typename":"BoardPolicies","canViewSpamDashBoard":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","args":[]}},"canArchiveMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","key":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","args":[]}},"canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canReadNode":{"__typename":"PolicyResult","failureReason":null}},"avatar":null,"topicsCount":1345,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-04-18T05:54:15.417-07:00"},"forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/"},"ForumTopicMessage:message:659876":{"__typename":"ForumTopicMessage","uid":659876,"subject":"Dropbox removing external disk support for Mac users","id":"message:659876","revisionNum":3,"repliesCount":697,"author":{"__ref":"User:user:103387"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001015"},"conversation":{"__ref":"Conversation:conversation:659876"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:659876"},"body@stripHtml({\"truncateLength\":200})":" In case anyone's unaware... if you're a Mac user storing your Dropbox on an external drive, you'll shortly lose that ability. \n \n https://talk.tidbits.com/t/dropbox-drops-support-for-storing-files-...","body@stringLength":"2679","rawBody":"
In case anyone's unaware... if you're a Mac user storing your Dropbox on an external drive, you'll shortly lose that ability.
Just confirmed this with DB support (see below). Gutted - been with Dropbox for years and our entire video team flow is based around it 😕
\n
>Hi there, I read today that you are scrapping the ability to store the Dropbox folder on external disks, on OSX. I'd like to ask more about this please.
\n
> Hello Jon, and thank you for contacting Dropbox Support. My name is Joseph, and I will be more than happy to look into your request, right away.
\n
That is correct Jon, as part of the Dropbox for macOS update, the Dropbox folder must be located in ~/Library/CloudStorage.
>This is a showstopper for us, and will mean we have to move to another service. We have a large distributed team using DB for video work, no way it'll fit within internal drives. Is there a workaround?
\n
\n
> I totally understand and I apologize for the inconvenience. Unfortunately, there is no workaround on this as changing the location of your Dropbox folder is no longer supported by macOS.
>This change doesn't seem to have hit us yet - we're running a variety of machines inc Ventura What will trigger its enforcement? Can we stay on an earlier OS or Dropbox version?
>The updates happening automatically every time the Dropbox app is restarting, for example if your device never restarts it should maintain the older version but we can't guarantee full functionality on older versions of the application.
>So what will happen - if we have a Dropbox folder on an 8TB drive and a tiny internal drive - will it try to clone stuff across and eat up the space? What's the mechanism?
>That's right, it will try to move the content on your internal drive until it has no space and gives you an error.
>Is Smartsync still supported? I.e. will it move stuff to being online only if it won't fit?
>It is, however it is now known as online-only.
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I agree with everything you said—especially the parts about what happens if your external drive gets disconnected. As you say, it’s no big deal, and having all my Dropbox folders DOWNLOADED and PHYSICALLY PRESENT on my massive external RAID gives me far more security than having my folders only in the cloud (which would have to be the case if I were forced to put my folders on my internal drive) and inaccessible in the event that my internet connection goes down!
","body@stringLength":"474","rawBody":"
I agree with everything you said—especially the parts about what happens if your external drive gets disconnected. As you say, it’s no big deal, and having all my Dropbox folders DOWNLOADED and PHYSICALLY PRESENT on my massive external RAID gives me far more security than having my folders only in the cloud (which would have to be the case if I were forced to put my folders on my internal drive) and inaccessible in the event that my internet connection goes down!
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Hi Everybody,
\n
\n
We’re excited to share that external drive support for Dropbox for macOS on File Provider is now available for testing as a beta feature. This is available to some users today and will be available to additional users on a rolling basis. In order to be eligible to test this feature, please follow the instructions in this Help Center article.
\n
\n
Keep in mind that participation in beta programs is subject to the certain terms and conditions. There are certain additional participation requirements:
\n
\n
This beta is only available to US-based users
\n
You must be on macOS 15 beta
\n
You must have an external drive that is APFS formatted and encrypted
\n
\n
\n
Please let me know if you have any further questions!
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Yeah, we run a weekly public radio show to over 500 stations and we have more than 4TB of audio that needs to be readily accessed by our reporters and engineers, at a moment's notice. And this is a small (under 50 people) operation compared to other media companies that require way more space in other to professionally work with media, especially since 2020. Since people in the team wont be able to have internal drives with 4TB+ of data storage, it means that if we can't use external drives, this WILL BE the END of Dropbox for a lot of these professional media companies.
If you unplug your external drive, or it glitches otherwise (which can easily be resolved by 1. not having your Dropbox start automatically upon log in 2. not more your computer after the drive and dropbox are turned on) it will simply re-index all files. It takes a few hours for 4TB to re index, it is no big deal and does not cause mass deletion of files. In the unlike event it does, any admin can, with 4 clicks and a filtered search can restore these files in 10 minutes.
And yes, I am also trying to reach out to apple, but as you know, there is not much hope they aren't doing this intentionally, and very little hope they will change their ways. In the other hand, Dropbox might be able to address this issue creatively.
dropbox , please let us know what's your contingency plan, or we will need to look for another solution.
Thanks
","body@stringLength":"1719","rawBody":"
Yeah, we run a weekly public radio show to over 500 stations and we have more than 4TB of audio that needs to be readily accessed by our reporters and engineers, at a moment's notice. And this is a small (under 50 people) operation compared to other media companies that require way more space in other to professionally work with media, especially since 2020. Since people in the team wont be able to have internal drives with 4TB+ of data storage, it means that if we can't use external drives, this WILL BE the END of Dropbox for a lot of these professional media companies.
If you unplug your external drive, or it glitches otherwise (which can easily be resolved by 1. not having your Dropbox start automatically upon log in 2. not more your computer after the drive and dropbox are turned on) it will simply re-index all files. It takes a few hours for 4TB to re index, it is no big deal and does not cause mass deletion of files. In the unlike event it does, any admin can, with 4 clicks and a filtered search can restore these files in 10 minutes.
And yes, I am also trying to reach out to apple, but as you know, there is not much hope they aren't doing this intentionally, and very little hope they will change their ways. In the other hand, Dropbox might be able to address this issue creatively.
, please let us know what's your contingency plan, or we will need to look for another solution.
Thanks
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Hi Rich,
Ah yes, that is basically what I understood. I said it differently…. ;-)
Except that I had hoped that I could do the selective sync while I was uploading. But I guess that’s not possible.
This seems like a very long and slow process, to get 6.5Tb on to Dropbox this way.
I could live with manually backing up files after everything is stored on Dropbox. But getting them on there is going to take months this way. Because I’d have to do it in tiny batches and every time get rid of the files on my laptop.
Strange that there is no Cloud storage service that works that way.
Thanks for your help. I really appreciate it!
I wish someone from Dropbox had helped me this way from the beginning. I wasted a lot of time trying to communicate with them and in the mean time getting all kinds of mixed information. Cheers, Daniel
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Hi, Daniel
Thanks for asking this question, as I have the exact situation. No, I can't imagine you're the only one!
What did you decide to do to get a 2nd backup of your external hard drive? I also use Lightroom, and my external hard drive is primary storage. But I need a backup.
Cheers
Kathy
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Hi Kathy,
Thanks for reaching out. It’s pretty frustrating isn’t it?
In the end I decided not to use Dropbox. It’s too complicated and it looks like too many things could go wrong. I mean, what we are asking is basically very simple but no one seems to be making something simple, it seems.
I do have a back up at home because I have two Drobos, one for back up. But I want to back up my files off the premises in case of theft or fire and be able to reach my files when working from somewhere else.
So I decided to leave a back up of everything at my brother’s house, except the latest things I’m working on. I just bring an HD every few months…
And I got the 2Tb Apple storage plan and just back up the stuff from the two last years there. And also the stuff that I am working on. I don’t let the computer back things up automatically there because then it gets weird too.
Unfortunately I have to back it all up by hand and it’s very time consuming but I don’t think there is a beter solution at the moment. I decided to do this until I find something that works.
I gave up on the idea to find something that will back up automatically. I would be fine with a place that I can store all the 6.5 Tb and reach it from everywhere in the world.
So I am waiting for something better to come along but at least my files are safe now.
I hope this helps a bit…. ;-)
Let me know what you will do. I’m always interesting in hearing other people’s views and ideas!
Kind Regards, Daniel
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You might want to look into Carbonite.
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If what you say is true, about NOT being able to synchronise the ext HDD, I will have to give up Dropbox and find Another solution :( Besides a lot of Pictures, I also have my Companys file server on the Dropbox and it is WAY too slow via \"smart sync\" :( /magnusa","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-07-05T09:46:58.650-07:00","lastPublishTime":"2020-07-05T09:46:58.650-07:00","metrics":{"__typename":"MessageMetrics","views":1588},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:305453/message:434824","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-shared/client/components/nodes/NodeAvatar-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeAvatar-1744039679000","value":{"altTitle":"Node avatar for {nodeTitle}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeDescription-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeDescription-1744039679000","value":{"description":"{description}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1744039679000","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false},"QueryVariables:ReplyList:message:671739:1":{"__typename":"QueryVariables","id":"ReplyList:message:671739:1","value":{"id":"message:671739","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"Rank:rank:37":{"__typename":"Rank","id":"rank:37","position":20,"name":"Experienced | Level 12","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:326992":{"__typename":"User","id":"user:326992","uid":326992,"login":"UKD","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-11-22T21:37:01.522-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:mxpez29397/user:326992"},"ModerationData:moderation_data:672077":{"__typename":"ModerationData","id":"moderation_data:672077","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"User:user:1631275":{"__typename":"User","id":"user:1631275","uid":1631275,"login":"MottoW","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-03-07T22:56:00.184-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:43"},"entityType":"USER","eventPath":"community:mxpez29397/user:1631275"},"ForumReplyMessage:message:672077":{"__typename":"ForumReplyMessage","uid":672077,"id":"message:672077","revisionNum":1,"author":{"__ref":"User:user:326992"},"readOnly":false,"repliesCount":25,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"parent":{"__ref":"ForumReplyMessage:message:671739"},"conversation":{"__ref":"Conversation:conversation:659876"},"subject":"Re: Dropbox removing external disk support for Mac users","moderationData":{"__ref":"ModerationData:moderation_data:672077"},"body":"
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That's a nightmare, no more logic and Final Cut synched over cloud services, seems like Mac is trying to kill its pro user base.
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