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In case anyone's unaware... if you're a Mac user storing your Dropbox on an external drive, you'll shortly lose that ability.

\n

 

\n

https://talk.tidbits.com/t/dropbox-drops-support-for-storing-files-on-an-external-drive-and-onedrive-retains-it/20797/16

\n

https://help.dropbox.com/installs/macos-support-for-expected-changes

\n

 

\n

Just confirmed this with DB support (see below).  Gutted - been with Dropbox for years and our entire video team flow is based around it 😕

\n


>Hi there, I read today that you are scrapping the ability to store the Dropbox folder on external disks, on OSX. I'd like to ask more about this please.

\n


> Hello Jon, and thank you for contacting Dropbox Support. My name is Joseph, and I will be more than happy to look into your request, right away.  

\n

That is correct Jon, as part of the Dropbox for macOS update, the Dropbox folder must be located in ~/Library/CloudStorage.

>This is a showstopper for us, and will mean we have to move to another service. We have a large distributed team using DB for video work, no way it'll fit within internal drives.
Is there a workaround?

\n

 

\n

> I totally understand and I apologize for the inconvenience. Unfortunately, there is no workaround on this as changing the location of your Dropbox folder is no longer supported by macOS.

>This change doesn't seem to have hit us yet - we're running a variety of machines inc Ventura
What will trigger its enforcement? Can we stay on an earlier OS or Dropbox version?

>The updates happening automatically every time the Dropbox app is restarting, for example if your device never restarts it should maintain the older version but we can't guarantee full functionality on older versions of the application.

>So what will happen - if we have a Dropbox folder on an 8TB drive and a tiny internal drive - will it try to clone stuff across and eat up the space? What's the mechanism?

>That's right, it will try to move the content on your internal drive until it has no space and gives you an error.

>Is Smartsync still supported? I.e. will it move stuff to being online only if it won't fit?

>It is, however it is now known as online-only.

","kudosSumWeight":25,"postTime":"2023-02-14T17:22:20.337-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:dropbox business","text":"dropbox business","time":"2022-10-25T07:42:00.782-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Storage space","text":"Storage space","time":"2019-05-29T01:00:39.191-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:659876_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":105661},"visibilityScope":"PUBLIC","canonicalUrl":"","seoTitle":"","seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:659876":{"__typename":"Conversation","id":"conversation:659876","solved":true,"topic":{"__ref":"ForumTopicMessage:message:659876"},"lastPostingActivityTime":"2025-01-03T17:07:08.590-08:00","lastPostTime":"2025-01-03T17:07:08.590-08:00","unreadReplyCount":697,"isSubscribed":false},"ModerationData:moderation_data:659876":{"__typename":"ModerationData","id":"moderation_data:659876","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:659876_3":{"__typename":"Revision","id":"revision:659876_3","lastEditTime":"2024-12-30T03:04:03.654-08:00"},"ForumReplyMessage:message:662252":{"__typename":"ForumReplyMessage","id":"message:662252","conversation":{"__ref":"Conversation:conversation:659876"},"author":{"__ref":"User:user:1624490"},"revisionNum":1,"uid":662252,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"subject":"Re: Dropbox removing external disk support for Mac users","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:662252"},"parent":{"__ref":"ForumReplyMessage:message:660967"},"body":"

Not realizing this was a limitation I upgraded one of my laptops to the new version. Anything saved on the laptop running the new version is not syncing with my main system with external storage. How can I revert my laptop to the old version of DropBox?

 

Thanks,

Pete

","body@stringLength":"298","rawBody":"

Not realizing this was a limitation I upgraded one of my laptops to the new version. Anything saved on the laptop running the new version is not syncing with my main system with external storage. How can I revert my laptop to the old version of DropBox?

 

Thanks,

Pete

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KzDbx 

 

\"While we work to implement a solution, customers who have their Dropbox folder on an external drive will not be migrated to the updated macOS experience. External drive support will continue to work as usual on your current experience.\"

 

Hallelujah! Thank you, Dropbox, for listening. 

 

May I suggest that in the future, for those of us who contacted Customer Support directly, you give us mere mortals confirmation that our feedback is being taken seriously and being passed upwards?

 

I made an attempt at that and was told outright by the service person that they would not escalate the issue.  After asking to escalate the issue 6 times, I was told:

 

\"Charlotte: Unfortunately, I cannot escalate your case, I'm really sorry that I can't help more with this\"

 

As a Business Advanced customer, that's completely unacceptable.

 

You were ->this<- close to losing us as a customer; in fact we were testing out OneDrive today to see if it'd fit our needs.

","body@stringLength":"1445","rawBody":"

 

 

\"While we work to implement a solution, customers who have their Dropbox folder on an external drive will not be migrated to the updated macOS experience. External drive support will continue to work as usual on your current experience.\"

 

Hallelujah! Thank you, Dropbox, for listening. 

 

May I suggest that in the future, for those of us who contacted Customer Support directly, you give us mere mortals confirmation that our feedback is being taken seriously and being passed upwards?

 

I made an attempt at that and was told outright by the service person that they would not escalate the issue.  After asking to escalate the issue 6 times, I was told:

 

\"Charlotte: Unfortunately, I cannot escalate your case, I'm really sorry that I can't help more with this\"

 

As a Business Advanced customer, that's completely unacceptable.

 

You were ->this<- close to losing us as a customer; in fact we were testing out OneDrive today to see if it'd fit our needs.

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Hi Everybody,
\n
 
\n
We’re excited to share that external drive support for Dropbox for macOS on File Provider is now available for testing as a beta feature. This is available to some users today and will be available to additional users on a rolling basis. In order to be eligible to test this feature, please follow the instructions in this Help Center article. 
\n
 
\n
Keep in mind that participation in beta programs is subject to the certain terms and conditions. There are certain additional participation requirements:
\n\n
 
\n
Please let me know if you have any further questions!
","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2024-08-02T09:12:16.321-07:00","lastPublishTime":"2024-08-02T09:12:16.321-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":4681},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/message:659876/message:786708","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"4574","rawBody":"
Hi Everybody,
\n
 
\n
We’re excited to share that external drive support for Dropbox for macOS on File Provider is now available for testing as a beta feature. This is available to some users today and will be available to additional users on a rolling basis. In order to be eligible to test this feature, please follow the instructions in this Help Center article. 
\n
 
\n
Keep in mind that participation in beta programs is subject to the certain terms and conditions. There are certain additional participation requirements:
\n\n
 
\n
Please let me know if you have any further questions!
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Dropbox removing external disk support for Mac users","moderationData":{"__ref":"ModerationData:moderation_data:662303"},"body":"

Peter Proulx 

 

I don't think you can go back to the old version. It auto-updates, and so far as I know DropBox doesn't let you revert to older versions.

 

As a temporary workaround (and it may be permanent if it works well) I'm now using Mountain Duck for syncing to my external drive:

 

https://mountainduck.io

 

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":1,"postTime":"2023-02-22T07:36:31.625-08:00","lastPublishTime":"2023-02-22T07:36:31.625-08:00","metrics":{"__typename":"MessageMetrics","views":1623},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/message:659876/message:662303","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDY2MjMwOCw2NjIzMDg","node":{"__ref":"ForumReplyMessage:message:662308"}}]},"editFrozen":false,"body@stringLength":"684","rawBody":"

 

 

I don't think you can go back to the old version. It auto-updates, and so far as I know DropBox doesn't let you revert to older versions.

 

As a temporary workaround (and it may be permanent if it works well) I'm now using Mountain Duck for syncing to my external drive:

 

https://mountainduck.io

 

 

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Very interesting will look at this. The crucial thing for us, is that we all have the same mount points, to avoid relinking media to our editing applications as we collaborate with each other

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Very interesting will look at this. The crucial thing for us, is that we all have the same mount points, to avoid relinking media to our editing applications as we collaborate with each other

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Bluebiycle 

 
 
Tip for this forum - mention the person you're replying to. The \"Reply\" button does not put your response under the actual post you are replying to.
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Tip for this forum - mention the person you're replying to. The \"Reply\" button does not put your response under the actual post you are replying to.
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Peter Proulx OMG.... good luck with that! Years ago I accidentally allowed Dropbox to \"just simply\" backup my mac. I'm still dealing with that issue. Moving the folders over to externals from dropbox has been interesting. I'm finding triplicates in some situations (some are my fault, you know, the \"have I saved this?\" conundrum) and others from having to go back and forth twice with Dropbox. My computer today slowed to a crawl while Dropbox was \"synched\" or connected or whatever. Finally... 

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 OMG.... good luck with that! Years ago I accidentally allowed Dropbox to \"just simply\" backup my mac. I'm still dealing with that issue. Moving the folders over to externals from dropbox has been interesting. I'm finding triplicates in some situations (some are my fault, you know, the \"have I saved this?\" conundrum) and others from having to go back and forth twice with Dropbox. My computer today slowed to a crawl while Dropbox was \"synched\" or connected or whatever. Finally... 

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