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Forum Discussion

jeffrph's avatar
jeffrph
Explorer | Level 3
3 months ago

Dropbox online-only consuming hard drive space.

My Dropbox is set to online-only but it still keeps on downloading .tmp files on my computer that consumes a lot of hard drive space. I had to manually delete every time.
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  • Megan's avatar
    Megan
    3 months ago

    Hey @jeffrph,, thanks for the info! 

     

    Would you mind if I reach out internally about this, in order to gather some more info? 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey @jeffrph, I hope you're doing well!

 

These temporary files only exist in the program folder, right, not in your Dropbox folder as well?

 

Also, which version of the app are you using? Feel free to also take a look at this relevant thread. 

 

Let me know more, and we'll take it from there! 

jeffrph's avatar
jeffrph
Explorer | Level 3
3 months ago

I have the same issue as the thread you linked to.  I deleted out 34GB of temp files earlier today and in a few days, I will have to do the same thing again.   Here are some additional files that have downloaded since I cleared it out a couple hours ago.  These files are consuming 1.24GB of hard drive space just in the last couple hours.   

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey @jeffrph,, thanks for the info! 

     

    Would you mind if I reach out internally about this, in order to gather some more info? 

    • Parkjammer's avatar
      Parkjammer
      New member | Level 2
      2 months ago

      I also have this problem where a directory has been carefully designated as "online only" yet the files that appear in that directory consume hard drive space.

       

      I've removed the directory, recreated it, tried a different name, put a single file in it (which helps to confirm things initially are uploading and downloading)... and all along the way verified that the directory is set to be "online only".

       

      This is a substantial problem in that I have a couple of directories on Dropbox that are meant for fairly substantial file storage as backups... and are NOT meant to be on the drive.

       

      Per the official documentation, the files should appear in the directory but as links and should NOT consume hard drive space.

       

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Parkjammer, can you send me a screenshot of the syncing icons that appear next to the files in one of these directories? 

         

        I’d also like you to right-click on the parent folder, scroll down to Properties/Get info and send me a screenshot of the next window you’ll see.

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