We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Dropbox is not recognizing my paid account.
I bought a 1 TB account in 2016 and have paid for it since then. I have much less than 1 TB of files in my Dropbox. However, lately I am getting messages from Dropbox with the Subject, "Out of storage: Robert, please review your options." How can I get Dropbox to recognize that I am not of storage and that I should not be getting these messages?
- Rich
Super User II
RobertJudge wrote:
I bought a 1 TB account in 2016 and have paid for it since then. I have much less than 1 TB of files in my Dropbox. However, lately I am getting messages from Dropbox with the Subject, "Out of storage: Robert, please review your options."
You likely have two different accounts; the one you've been paying for, and a free one that you've actually been using. Use the credit card charge lookup tool to identify the account that you're being charged for, then sign in to that account and move your files there.
Rich,
Thanks for your response. Yes, I assume that both accounts use my same email address.
When I log into Dropbox, it takes me to my "free" account, not my paid account. I do not have any files in the free account that I want. I am thinking that I could just delete that "free account," assuming that Drobox will then be forced to recognize only my paid account. Do you think that would work?
- Robert Judge
- Rich
RobertJudge wrote:
I assume that both accounts use my same email address.
That's not possible. Each account will have a unique email address.
I am thinking that I could just delete that "free account," assuming that Drobox will then be forced to recognize only my paid account. Do you think that would work?No, because your other account will use a different email address. Use the link in my previous reply to identify the paid account, and it will tell you what email address was used to create it.
