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Forum Discussion
Dropbox desktop app disk space not syncing with what I see online.
I am on the 5 TB plan. Deleted 1TB in the webapp. Now it says 4TB used in the webapp, but on my Mac app it keeps saying 5TB used.
- Restarted the Mac App,
- Reinstalled the Mac App
Does anyone know how to solve this?
Dropbox is a critical product to our business, but this really sucks...
Hi Hannah! Thank you for your help! It has been solved by the dropbox chat. 'The team space usage associated with a team member's account, is automatically updated from the system every 6-8 hours. You will also be able to notice these updates taking place next to each member's name every 6-8 hours, in the Members tab of the Admin Console, where the storage space for each member account is calculated individually to see this information from your end as the Admin.'
- Megan
Dropbox Staff
Hi domienvandamme1, welcome to our Community!
As a first step, can you clarify the app's syncing status, along with the version that you're using? We need to make sure that the app is up-to-date, and not syncing any changes.
Also, in regards to the 5TB of content, that you see on your Mac, how did you check for those? Did you check the properties of your Dropbox folder, or did you do something different?
If you have any screenshots, they are more than welcome. Keep me posted, and we'll take it from there!
Hi Megan!
Thanks for helping me!
In the following 2 screenshots you can see the difference between the webapp and mac app.
I am on dropbox v173.4.6706Files are waiting to sync
But I can make files available offline
It isn't just a local issue for me, because the whole team has the same issue.
Kr,
Domien- Megan
Hi domienvandamme1, thank you for the info, Domien!
Can you try quitting the app, and then re-launching it again? After you do that, can you hover over your little Dropbox icon on the menu bar, and let me know what it reports?
