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LynDoh's avatar
LynDoh
New member | Level 2
2 years ago

Can't clear my storage space

Hi,

I volunteer with a community radio station.  They have 2tb storage but I only have the basic as I only use it for 1 job per week.  I wasn't able to do my work for them this week as my dropbox started showing as out of storage space.  I have deleted all the files on my system and even removed myself from their shared folders but I'm showing still 3/4 full even with nothing in there.

I currently access drop box from my desktop and laptop computer.  Do I need to do something from both of them to make this work?

Thanks

LynDoh

Storage space
  • Walter's avatar
    Walter
    2 years ago

    You can delete your backups if needed to free up some space by clicking on the ellipsis button and then on the delete option.

     

    Let me know if you have any other questions, Lyn. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there LynDoh, sorry to hear you're having issues with this.

     

    Could you let  us know what your plan tab is reporting in regards to your quota?

     

    Do you see any files or folders taking up space in your homepage or your backups  page perhaps?

     

    Keep us posted!

    • LynDoh's avatar
      LynDoh
      New member | Level 2
      2 years ago

      Hi Walter,

       

      It's all in the backup folder.  How do I clear this out?

       

      Kind regards

      Lyn

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        You can delete your backups if needed to free up some space by clicking on the ellipsis button and then on the delete option.

         

        Let me know if you have any other questions, Lyn. 

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