You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
matt1984
11 months agoHelpful | Level 6
Cannot find the dropbox.cache folder
im trying to clear the cache of my dropbox folder, current stuck with over 400gb of system data with all files set to be online only. Ive followed the guides online to locate the dropbox.cache hidden...
- 11 months ago
Walter ive managed to sort the issue, i ran a space lens search on cleanmymac and found it was the .trash folder that was hoarding all the space. Strange that it didnt appear as a hidden folder when pressing cmd-shift-. in my dropbox folder.
Many thanks for your time reviewing this though
Matt
Walter
Dropbox Staff
Thanks for the additional information matt1984
Could you also have a look at the desktop app's preferences under the Sync tab and let me know the location of your Dropbox folder?
matt1984
11 months agoHelpful | Level 6
Walter ive managed to sort the issue, i ran a space lens search on cleanmymac and found it was the .trash folder that was hoarding all the space. Strange that it didnt appear as a hidden folder when pressing cmd-shift-. in my dropbox folder.
Many thanks for your time reviewing this though
Matt
- Megan11 months agoDropbox Staff
Hi there, Matt!
Glad to know everything is settled for now. If you need anything else, don't hesitate to let us know! 🤗
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!