You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Hugo Silva's avatar
Hugo Silva
Explorer | Level 3
3 months ago

Why are my photos being duplicated in a different aspect ratio?

When transferring photos to Dropbox from the iPhone, it duplicates the photos, changing the 16:9 format to the 4:3 format. What is happening?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Hugo Silva, thanks for bringing this to our attention.

     

    Are you using the camera uploads feature, or are you uploading files manually to your Dropbox account?

     

    This will help me to assist further!

    • Hugo Silva's avatar
      Hugo Silva
      Explorer | Level 3

      I have the app installed on my cell phone and it automatically transfers to my PC.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Do you take pictures using the built-in camera on your phone? Do you add any filters to your images during the picture taking?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!