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Forum Discussion

Film Rescue's avatar
Film Rescue
Explorer | Level 3
6 months ago

What happened to the "send a copy" option? I can no longer see it

We've been using Dropbox transfers for some time now almost every day by going to the black "share folder" button in the upper right corner when in a folder, using the pull down menu from the "share folder" button and selecting "send a copy". This morning I find that that option is gone and the work around that I know is really clunky. How do I get to "send a copy" now when I'm in a folder?

I'm also curious why this change and want to say, don't fix what's not broken but perhaps there's a good reason for it that I'm missing.

Thanks

  • Rich's avatar
    Rich
    6 months ago

    Film Rescue wrote:

    ... this still isn't the same as before because it is sharing the folders in the folder vs the root folder those folders are in.


    Uncheck the folders, then click the gear icon next to the main folder name and select Share, then Send a copy.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for your post, Film Rescue

     

    Just to clarify, is the option missing from the context menu on your desktop app? 

     

    Can you send over a screenshot showing where you were previously seeing the "send a copy" button exactly? 

     

    Finally, is this the only option you’re missing from your Dropbox account? 

     

    Let me know, and we’ll go from there.

    • Film Rescue's avatar
      Film Rescue
      Explorer | Level 3

      Thank you Nancy

      I've attached a screenshot. The arrow points to where I used to find "send a copy" so I could create a transfer. Now I have to find the file in a folder and right click on it in order to find "send a copy"

       

      I haven't noticed any other changes

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II

        Film Rescue wrote:

        The arrow points to where I used to find "send a copy" so I could create a transfer.


        Click the black Share selected button on the left.

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