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Forum Discussion
Video .mov Files transfer as Jpegs
I just transferred 18 videos in the .mov format using my Mac desktop (up to date, running Catalina). They each took 5 minutes or so to transfer, as would be expected. However, when they transferred,...
Haha, leave it long enough, and we'll answer our own questions. Yes. My photos all transferred as jpegs, but today I learned that jpegs can be different sizes, so my iPad photos will go up to Dropbox in their original size from my iPad and will be downloadable by my Mac in their original size.
Walter
Dropbox Staff
Dropbox StaffThanks for clarifying that for us jeyyo
Could you please clear the app's cache and let us know if this persists? To do this, please follow these steps:
- Open the Dropbox Android app.
- Tap the menu icon in the top left.
- Select Settings.
- Select Clear cache.
Once you’ve cleared the cache, log out of the Dropbox app, restart your device, then log back in.
Clearing the app cache seemed to work!
