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Forum Discussion

Kat6's avatar
Kat6
Helpful | Level 6
4 years ago

Video .mov Files transfer as Jpegs

I just transferred 18 videos in the .mov format using my Mac desktop (up to date, running Catalina).  They each took 5 minutes or so to transfer, as would be expected. However, when they transferred,...
Camera uploads
sync
  • Kat6's avatar
    Kat6
    4 years ago

    Haha, leave it long enough, and we'll answer our own questions.  Yes.  My photos all transferred as jpegs, but today I learned that jpegs can be different sizes, so my iPad photos will go up to Dropbox in their original size from my iPad and will be downloadable by my Mac in their original size.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi jeyyo, could you let us know what Android OS version and Dropbox mobile app version you're running on your machine?

jeyyo's avatar
jeyyo
Explorer | Level 3
6 months ago

Android version 14, app version 384.2.2. This started about 2 months ago, worked fine before that. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Thanks for the info, what format are the files when you download them from your security camera to your phone? 

     

    Are you using an app to download them to the phone, or another method?

    • jeyyo's avatar
      jeyyo
      Explorer | Level 3
      6 months ago

      It's an .mp4 file, same as all the other videos I've always uploaded this same way. I download the video to my phone from my cloud camera service, and then while viewing the video on my phone, I click Share and choose Add to Dropbox.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Do you notice any difference if you upload the file though the (+) button instead jeyyo?

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